I had a buyer just now give me a 2.5 rating on my 20-day turnaround gig because his order was TOOOO SLOW in being completed. He ordered on Jan. 7. And, on Jan. 10, he messaged me, saying “Gogogogo! I need this work!”, I let him know that day in what order he was in the queue. In fact, here is what I wrote:"
“I appreciate your order. However, if you need this sooner than the date stated, you will need to order an extra fast option that I offer. If not, you are in my queue and will be done as I can get my orders done. Right now, you are 22 in my queue, of which 13 are bulk.”
I didn’t hear back, and he never ordered an extra fast. So, I delivered his order as quickly as I could based on my current workload - when he ordered I had 30 orders in my queue - and it was delivered 2 days before time ran out - I delivered it Jan. 25.
So, upon seeing this 2.5 rating, my immediately Good Day turned sour, and I came up with my response to it, giving him a one star (not that it matters). Here’s what I wrote.
Buyer claims TOO SLOW but he ordered on a 20-day turnaround w/o an extra fast. He messages, claiming “Gogogogo! I need this work”. I let him know what queue number he was & why - he still didn’t order an extra fast. I went down my queue, completing orders. His work was done 2 days ahead of schedule.
It’s a shame some buyers have some major expectations and deserve to be the ONLY buyer in the queue. Sorry, life doesn’t work that way. I have a family obligation, I have a job outside my home now and this is just side work. Yeah… you don’t order an extra fast on this kind of timeframe, then I’m going to go down the line as orders come in.
You don’t jump the line just because you want to!