Fiverr Community Forum

Top rated sellers - what is your story?

Hey there guys,

I am a translator here on Fiver, active since late 2017.

A month or two back I have completed the requirements for a Top-Rated nomination, which sure is a great milestone for me personally.

I often get contacted by other sellers about tips and suggestions on how to make a decent living on Fiverr, as well as about my experiences, how long it took my gigs to take off, how many orders I have had in the first few weeks and months etc.

In this post, I would like to ask some fellow sellers who are top-rated or are nominated for top-rated (fulfilling the requirements), what their story is.
So here are a few topics to consider:
How long did it take you to this milestone?
How long was it from nomination until you got selected to be a top-rated seller (if you were)?
Was it a smooth ride from the beginning or did you have a bumpy trip to the top?
and of course
Do you have some tips for new sellers who will surely be interested in the topic as well, something you wish you have known early on perhaps? :slight_smile:

I am looking forward to hopefully reading some replies here.

All the best and lots of love to the community :wink:

Patrick

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I consider those messages to be spam and always report the sender. It appears that you are more helpful than I am.

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Well, some are spam (or written so badly that yo can not really understand them), but by far most messages I get are actually sincere requests for help, and I therefor try to give them all the information that I wish I would have had in the beginning, or that I found out by trial and error. And I am happy to say that some of these sellers have had decent success themselves later :slight_smile:

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You are definitely more patient than I am. :wink:

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The Top Rated Sellers I’ve noticed all have a reliable talent for something. I noticed a logo designer who was made a Top Rated Seller after only one year. His talent is evident.

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As much as I do report spammers right away ( and this is 99% of the case sadly), I too have responded to some of them, because just like you said, they sent a sincere request for help. When I go check their gigs, usually they are on right track, and you can tell that they have spent a long time getting their gigs ready. :slight_smile:
I don’t mind helping those people out.

So to answer your questions,

  1. I don’t remember when I got the TRS. In fact I don’t think I was even aware of it at first.
  2. Same as above
  3. I believe I was one of the luckier ones, I think my ride was quite smooth from the start.
  4. Just be sure you are good at what you are doing, do your research, read the forum from top to bottom, and know what “being professional” means.
    I can’t remember how I came across the forum at first, but if I had known it existed earlier,
    it would have helped me a lot for sure. The forum is very helpful, be sure to take your time to read through everything!
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Hey Patrick!

Thought I’d share my TRS journey as well.

I think I got TRS about a year and a half in (I think 2014), back then the process was very different.

There were no automated eligibility messages. You could also contact CS and ask to be considered.

Which is what I did. And I woke up to the TRS badge, after the second time I asked to be considered.

It wasn’t a smooth ride. I lost level 2 at some point due to me handling a buyer’s rage poorly, and it took a lot of hard work and late nights. Once I got the badge, things got a bit more tense for me, as I felt I was now under more pressure to be even more professional and offer an even higher level of service.

What I wish I knew back then, before the TRS badge?

  1. It’s not about talent, or being really great at what you do. It’s about the level of customer service you provide. You need a solid framework in order to provide a great customer service. Write down on a piece of paper the steps it takes to make whatever it is you do. What questions come up? Where is there resistance during the pre-sales phase? Is there anyway to streamline the process for the client? How can you create delight, regardless of what your product is?

  2. Be reliable, consistent and don’t fret on getting the badge, or who else got it. The badge doesn’t define you, it’s a nice recognition with just one perk. You can make plenty of money by reaching level 2 and you can always apply for Pro status.

  3. Treat ALL your prospects and buyers as humans. You need to listen to what they say and empathize with what they feel. Buyer’s remorse is real. Insecurity prior to purchase is also real. Seek to answer questions and reassure your buyers, instead of feeling annoyed by their questions. They trust you with their money. And they need to accomplish something. Try to find what that something is, and you will be their go to person for ever.

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That is worth gold right there :slight_smile:

Frank, thank you for sharing your experience, I am happy to see others treating Fiverr like an actual business venture, rather than some side thing you do for extra money. I have found that many many new sellers have issues in the communication with buyers, not for a lack of language skills but for a lack of empathy and understanding for the buyers needs.

Thank you for your tips and suggestions, these will surely be helpful to many!! :slight_smile:

It took around 2 years for me. I got to level 2 pretty quickly but in my first year, I didn’t treat fiverr too seriously. I had my base “salary” amount I’d get to monthly and then just turn on the vacation mode and focus on something else.

After a while, I decided to try and see how much can I earn if I pushed myself. It turned out, I can push myself pretty far. :slight_smile:

In terms of strategy of any kind, I’m not sure I ever had it. I’m basically selling one skill I’m good at and I have a cohesive portfolio to showcase that skill and that’s it. It helps to focus and in my experience, it gets you more buyers who know what they want.

Then someone from fiverr contacted me to answer a few questions for the blog article. Something about productivity tips/the overall process. We had a s k y p e session, talked about fiverr in general, career, thoughts on this and that. Then they told me I could “do better” with my completion rate (which was at that time 95%-97%).

I do strongly believe that while fiverr isn’t particularly thrilled to give us any control over the orders we get, some of this control each of us can and should take. Cancel if you feel like you can’t do a good job, cancel if you’re not interested, cancel if your buyer is acting funny, etc. The order doesn’t have to be a complete nightmare for you to cancel. It can be a little nightmare that sneaks up on you on a particularly bad day.

So I told them that my cancelation rate was completely reasonable, got a feeling that they didn’t like the answer and kissed my ambitions to become a TRS goodbye. Then in a few days, I became TRS. I don’t think you had to be nominated back then or if you were, they wouldn’t tell you.

The biggest misconception about TRS is that they never have slow sales periods. They do, like everyone else. My September was one of the best months ever, October is looking up to be one of the worst yet.

The best thing is 7 for the funds to clear instead of 14, faster customer support and fewer scammers/spammers/sketchy users contacting you.

Good luck with your nomination. :slight_smile:

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