These are new additions:
"Buyers who abuse the Request Revisions button to gain more services from sellers beyond the agreed requirements.
Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements."
And they NOW allow refunds back to your payment point rather than Fiverr (but only a limited number of times)
“Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.”
It also states (I don’t know if this was there before) this. If there is a complaint that the gig was not delivered correctly, the customer service team will decide if it was BASED upon the information. Before this, I would only need to have given a screenshot of the content and that was it. Now, this is stupid. If customer support won’t rule on the subjectivity of a feedback, they should not rule on the subjectivy of what was delivered.
“Subjectivity of the materials in question will be reviewed by our Customer Support team.”