Fiverr Community Forum

TOS Violation or not? Now I'm confused

I recently got a very polite, but misdirected request to “exchange” a gig order for another seller’s gig. (They had ordered from me and asked that I return the favor, after the fact…)

I told them no politely, and said I was pretty sure that was against TOS, but now having reviewed the latest TOS agreement…I couldn’t find any direct reference to soliciting your own gig via inbox to other sellers.

Anyone have insight? I know it’s annoying and I can always block, but I wanted to be sure if I told them it was a violation that I was being truthful…and if not, I won’t do it again obviously! LOL.

If you actually need their service then there is no harm in ordering their gig. If the sole purpose is review exchange then you might get caught.

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It is against fiverr TOS and basically is a soliciting feedback.
You should contact fiverr CS and ask them to cancel that order for you because they asked you to place an order for them and leave a good feedback in return out of the blue and you Obviously don’t want to do anything against TOS.

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Not a direct reference, but it falls under this part:

“To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Fiverr platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.”

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I may have misrepresented the buyer’s intent. There was no request for an order in exchange for a review or anything. It was sort of just a “hey, since I’m ordering from you, how about you order one of my gigs? I’m new, etc…”

No actual review or rating “hostage taking” was mentioned. Just a request for me to order from them that I hadn’t solicited.

So I guess the real question is …Are unsolicited advertisements of your own gig via the inbox permitted? Or is that considered spamming and against TOS?

“Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Gigs or orders.”

The above is listed under Violations in the Terms of Service at the bottom of the Fiverr main page.

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Perfect! I was pretty sure I thought it was listed somewhere, but I couldn’t find in when I reviewed the TOS yesterday. Thanks for the help!

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