Help! Just completed my first 30 days here on Fiverr. My work and dedication to customer service is impeccable. I have only 5 star reviews and have worked really hard, selling almost $700 in 20 gigs and happily paying Fiverr $173.6 for their 20% of the take.
When I didn’t see my LEVEL 1 badge, I submitted a customer service ticket. They answered that, “The system had detected some activities that caused you to lose your Levels badge eligibility, specifically related to the Terms of Service violations incurred on your account. As you continue to sell on Fiverr, without any violations of our TOS and editorial guidelines, your account may hopefully become eligible again in the future.”
And they marked the ticket as resolved (which I would never try to pass off as customer service to my clients). I’ve sent a reply to ask why.
The only thing I can think of is mentioning in my bio that I’ve been seen today dot com and careerbuilder dot com. Neither of those links linked directly to articles in which I’m featured not dos they link to me specifically in any way.
When Fiverr erased my bio, saying I can’t have links they basically said, “No biggie just don’t do it again,” and neglected to warn me of my now “violated” status.
This disciplinary act punishes me but also punishes Fiverr by not giving me the credentials I earned to secure even more revenue. So BUMMED.
I love Fiverr and have worked so hard and am so disappointed. Just want to warn others and wish I would have known about this. Also suggest that Fiverr reconsider the way they handle customer care for new sellers. This is really an unacceptable way to manage customer service.