There’s been a significant increase in bargaining and toxic buyers on Fiverr lately, as well as those who are just plain illiterate. I don’t like calling someone that, but this is the fact for certain buyers.
To clear things out first, most of my buyers, I’d reckon more than 80% of them are great buyers. For me, that means the buyer will give you clear instructions on how to deliver his final work and will read your gig instructions prior to this. Having a lot of repeat customers, they know this, so they don’t have to go back and forth reading my order specifications. They give clear instructions, I provide the great final results, give them a certain value for what they spend and I get the 5-star rating and, usually, a tip. That’s their way of showing the appreciation for the value I give them.
Now, to the point, I’ve been getting some toxic buyers since I’ve registered on Fiverr back in 2014, but those were really rare. Nowadays, there’s a much larger number of them.
Yesterday, a buyer who claims he’s from the UK and his account says that (I’m pretty sure he’s not and he just used a proxy to create his account) orders one of my gigs. I’ve worked on few orders previously and he was always the type of buyer who will order a certain gig, not read the scope of it and just add instructions. From the first order, he wanted more than he has paid for, but it was slightly more, so I over-delivered a couple of times for him, letting him know each time that the editing I’ve provided goes beyond the scope of what he paid for.
He refers to you with: “Hi friend”. Oh, that’s one of the signs.
So, yesterday he orders my basic gig and adds instructions. I’ll just copy/paste from here:
ToxicFriendGuy: “Hi friend i need you to edit this picture for me but to make it better bit i will add the picture”
“it needs to be 1200 x 270 and 12MB can we get rid of the 1 ,2 & 3 also on the box it says eBay seller can we change that to -*” (removed his store name because that would reveal his identity.)
“can we also change the background to a different colour”
“i need as soon as possible please”
“also the items coming out of the box can we change them to like different items such as screen protectors headphones mobile phone cases etc”
Then I’ve got a chance to reply:
I saw your photo and instructions and I could do it for $10 since it requires much more editing than the basic gig scope includes.
So, I just gave him $10 price instead of $5, but the price should’ve been at least $15 for what he asked me to do.
He replies: "Hi thats completely fine, when you complete the job then show me and if i like it i will request another job for the remainder of the funds or leave you a tip "
Knowing that he won’t be tipping as he never did, but also not wanting to let him decide the price of my order due to his likings, I’ve replied:
“Hi, there’s actually an option that allows us to change the scope of the order immediately. I’ll send you the request now.”
He accepts, but now he paid this HUUUGE sum, he’s replying:
“the work will need to be really exceptional for the price i hope you will be able to deliver”
And I’m like WTF, for what you’ve paid, you should be very grateful if I deliver a decent work. I always deliver great work regardless of buyer being a*****e.
I’m letting him know: “Hi there, the price is standard for needed editing and it’s specified in my order requirements. Of course, if you’re not fine with this price, we can agree to mutually cancel the order and you’ll get your refund back.”
I would be glad to just get this over with, let’s cancel it, it will affect my rankings because of ignorance, but whatever.
He says: “thats completely fine please deliver as soon as”
Bear in mind, he hasn’t paid for express delivery, but I still delivered earlier than I should.
Today, he sent order dispute for cancellation. Stated issue: “The seller is not qualified to do the work I requested”
Message: “Hi Friend, thank you for completing the work but unfortunately the editing is very bad for this type of job please cancel this order so i can purchase from someone else i will not leave any negative feedback regarding this transaction as the previous work you have done for me is always 10/10”
I’ve agreed to cancel, but I really let him know my feelings.
I had a similarly bad experience related to my other gig, I might write about it in the future.
In the past, I used to send tickets to CS regarding these and with much worse buyers and I always had overwhelming evidence, but Fiverr CS will never do anything in favor of the seller, so I just gave up and haven’t sent them a ticket regarding any of my orders for two years now.