Transfer credits


#1

hello!
so… a maker cancelled my gig.
is there a way to transfer credits i have (back) to my paypal account?


#2

Seems like @miiila explained well below.


#3

Hello Doge ;), nice to see you again.

This is covered in the ToS:

Refunds
Fiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Fiverr. Funds returned to your balance from cancelled orders will not include processing fees paid.
Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.

So you´d have to ask Customer Service. If you plan to purchase other gigs shortly, it might make sense to leave it in your balance because of the fees and the ‘limit the total amounts of times’.


#4

ahh, right - thanks @miiila. ^ ^ /