I have a funny (weird?) story to tell regarding one order I’m currently working on. My client has a blog which needs consistent visuals (illustrations) which would represent different categories. Like the ones on Medium where some bloggers choose to use repeated illustrations in the same style for their posts.
My client requested 9 illustrations (3 illustrations for each of 3 categories) and gave me a variety of scenarios to choose from (what to draw) when I asked for it. I am not really a specialist in the topic of this blog that’s why I was happy when she gave me scenarios.
Also, I only did one illustration first for her to see if she likes my style. It went well, I chose one of the given scenarios. Then she ordered 2 more for 2 remaining categories, and I did them as well based on her other examples. For this order, though, I got a revision where my client was telling me she’s imagining something else for these illustrations. And it’s not really a modification or an edit to the existing ones but redrawing them completely with different scenarios to what she has given me before. It’s not something I could have thought of on my own since, again, I understand absolutely nothing about the specifics of this blog, and her giving me scenarios was basically my brief so that I could work on it. Right now she gave me a completely different brief.
I have told her that I could do these 2 new illustrations as a different order since her request has nothing in common with what she has given me before. I have never had this kind of revision request before, that’s why I am not sure how to handle it. I do mention when I work with clients that I perceive revisions as edits to a work I’ve done, but not as a complete re-do. Especially when I am asked to follow a different briefing.
Besides, my client needs 3 different illustrations for each category, and I have already provided 1 for each (she has all the source files). I don’t want to think badly in advance, but I feel like she might be fishing for double work for the same price to save money on it. Maybe I’m wrong, but she hasn’t responded to me yet, and I have a countdown happening since the revision is in a request stage.
Did anyone have similar experience before? And how did you handle it? Also, what do I do if she doesn’t get back to me till my deadline? I have told her that if she likes I can perform edits to existing illustrations within a revision, and do another two as a separate order since she needs more illustrations anyway.