Tried many changes and still not getting sales...help please!

[katphotomagic]

Hi!
I’ve been a seller for a couple years or so and over those years I did have some sales. (Not enough if you ask me) And they were successful and with great ratings but low priced. I used to do more general PHOTO EDITING gigs but since I’ve been reading up on other sellers tips I’ve been updating/creating more specific gigs. My work is more advanced and I value myself more than $5/hr you understand I’m sure.

I’ve followed up with my clients and did receive a few orders but it all ended. They disappeared.

I’ve gone through my gigs and reworded and changed them up so they look more appealing, informative, easier to understand, etc. At least I thought so? I get clicks and views but no orders in 3 months! 55 clicks and 248 views in the last 3 months for my restoration gig.

The Gigs I want to focus the most on is the RESTORATION and FAIRY making gigs.
The Restoration gig is the oldest. My pricing is reasonable and I don’t want to lower my prices much if at all because I know how long it takes to restore valuable photos. Hours!

Please check out my two gigs and tell me what I’m missing to attract purchases instead of just clicks? They come but walk on by… Why???

Thank you so much!

https://www.fiverr.com/katphotomagic/restore-and-fix-your-old-worn-photo
https://www.fiverr.com/katphotomagic/turn-your-little-girl-into-a-magical-fairy-for-her-birthday

If you need a history about me; I’ve been editing photos since the 90’s. I even have a Bachelor’s degree in Digital arts. And I’ve been drawing people since I was 8 and I use this skill in my Restoration services. It’s my passion and it’s what I specialize in, in life. 🙂

[obtainium]

Your profile picture is very pleasant and friendly, so that’s good.

“Life is to be enjoyed and treasured. As a mommy and Photo Editing Specialist I understand the value of history in the making. With a bachelors in Graphic Arts and a heart to make you smile, I am here to help Restore and Create your historic and beautiful photos.”

I think this could be improved:

“Life is to be enjoyed and memories are to be treasured. As a mommy and photo editing specialist I understand the value of precious images. With a bachelor’s degree in Graphic Arts and experience as an artist, I am here to restore and perfect your historic and beautiful photos.”

In your premium gig description you have (CLARITY: 1 person) in brackets/parentheses, which looks a bit odd – it would make more sense if you had (1 person) in parentheses and CLARITY not in parentheses.

Something that struck me was that you use the word “clarity”, and it seems almost as if you’re trying to avoid using the word “retouching”, which is what most people would probably use. Is this a deliberate tactic because people don’t like the idea of retouching? Since you aren’t getting many sales it might be worth trying the word “retouching” instead. People might prefer you to be straightforward. Especially since “clarity” has lots of meanings and can also mean simple sharpening, so the buyer might find it confusing.

“Complete recreation” – I think this part might scare the buyer off a little – I think it would be better to keep on the subtle side, so people don’t start thinking you will overdo things. (Buyers can be easily spooked.)

“Using people drawing talent for this service. Awesome!” I would take this part out as it doesn’t feel very professional and also might scare people who don’t want anything too extreme done to their pictures.

And finally it might be worth taking away the note about your business hours and only tell them that once you’re in communication. It might put people off when they see it on your page, but once you’re communicating with them it’s less likely to put them off.

So those are my ideas. Hope something is useful. I’ll look at the other gig in another post.

[obtainium]

Your fairy gig – that is a cute idea. The gig looks very good and the extras are more straightforward than the other gig. Also you have good FAQs which helps a lot (maybe add some FAQs to your other gig).

Here is your gig text:

Got a birthday girl or a little girl who loves fairies?

Make her excited to see herself as a fairy! Use the digital photo and make it into a birthday card, print a poster out of it, have it printed onto a shirt, a stuffed animal etc!

With the photo you send me you’ll have the option to simply give her wings and a special glow. Or go all out and enhance the entire photo to be a dream world of your little girl as a fairy complete with a new background, trail of sparkly magic and little fairies flying around her.

Please submit an in-focused and as sharp as possible photo to ensure an excellent photo. Photo can be taken from a smart phone or any camera just as long as the photo is shot with a high quality and large setting.

Then within a day or few you’ll have your glorious photo ready for you to make more magic out of it.
You both are going to love it!

and here are some ideas for improvements:

Got a birthday girl or a little girl who loves fairies?

Delight her with a photo of herself as a fairy! Use the digital photo and make it into a birthday card, print a poster, have it printed onto a shirt, a stuffed animal etc!

With the photo you send me you’ll have the basic option to give her wings and a special glow, or the opportunity to go all out and enhance the entire photo into the dream world of your little girl as a fairy, complete with a new background, trail of sparkly magic and little fairies flying around her.

Please submit a well-focused and sharp-as-possible photo to ensure an excellent result. Photo can be taken from a smart phone or any camera just as long as the photo is high quality (state exact technical requirement) and large setting (state minimum technical requirement).

Then within a few days you’ll have your glorious photo ready for you to make more magic out of it.

You both are going to love it!

[katphotomagic]

Wow thank you so much for your ideas! I’m going to adjust my gigs shortly. As for “Clarity” I do explain in the description what I mean by it. It’s to bring back focus and sharpness by hand instead of just hitting the “sharpen” adjustment. That being said, can I keep the word “CLARITY”? or…?

To clarify the “complete recreation”, its to manually draw in lost features like the eyes and mouth that may be missing or extremely fuzzed out. This I use my figure drawing skill. Is there a way I can mention this without freaking people out? =)
Again, thank you for your ideas

KAT

[obtainium]

I think it would be okay to use clarity as long as you make your explanations of each process very clear and separate, maybe in separate paragraphs.
I think it would help to say “complete recreation of lost features from damaged or fuzzy photographs” or something like that, to make it clear that you’re only doing it in certain circumstances.

[eclectictllc]

Agreed with most of these comments: adding:

Why have a 2-day gig and allow people to order on a Friday if you’re closed on weekends? No matter how many times I say “Contact me for a quote” there are always people who think they do math better than I do, and just order outright.

Better to have a 4-day gig and overdeliver (deliver quickly) from M-F. The extra fast service will get you more repeat customers.

The first 2 paragraphs should be about the customer. Don’t bother telling them about your experience yet. The first paragraph: the problem. Water damage, scratches/dust, fold lines, etc. The second paragraph: the solution.

3rd or 4th paragraph, your credentials.

Your work is terrific. Having done magazine cover model retouching – not slimming just minor stuff like dust/scratches, pimples here and there – I think your work is wonderful. And it’s not expensive.

PHOTO retouching is different than MODEL retouching. I agree with obtanium: use the correct words, because you’ll be found by searches in a crowded marketplace. Don’t shy away from what you do. You reconstruct and retouch old photographs.

Criss

[eclectictllc]

One more thing – your Fairy gig is completely lacking in any credentials. You don’t mention yourself, your experience, etc.

In this case, you really ought to also either do a gig video (slideshow of examples) or at least take advantage of all 3 of the 3 portfolio pics you can post. And even a PDF full of examples, if need be. Watermark your images 🙂 But give more examples.

[katphotomagic]

Thank you for your compliments! I’ve made some adjustments already. Please take a look again and see how you like it. Thank you! I Hope its better.

[eclectictllc]

The first couple sentences of your gig show up as the preview in the search engines when your gig comes up – say in Google. I wouldn’t bother “Welcoming” people – At least it’s only 1 word though.

You might put an sub-title for your gig first “Professionally repair folded, water-stained, scratched, old & damaged photos.”

I didn’t recommend this last time because I finally listened to the SEO episode of the Fiverrcast podcast 🙂

Another thing you can do is be careful about where you use Bold in your description. Use bold on the keywords you want to emphasize – both Fiverr’s search and Google/search engines will index those words with priority.

You might also drop the price for a short time – just to get more recent orders & ratings – then raise it again. You can quote what you must on custom orders, you just need people to get past just LOOKING at your gig.

I wish I had known about your gig months ago, I work on books and I had a cookbook author who could have used your service on a few family photos.

[katphotomagic]

I’ll have to check out that podcast! Could you send me the link to it?
And thanks for the tip about a subtitle and bolding words.
Feel free to save my shop for when your future clients needs an editor you can let me work some magic! I’ve helped a couple new business owners design a product line, website and blog too so if you need any help in photo editing for your books or some design ideas I can help there. 🙂

Thank you again

[eclectictllc]

You’re quite welcome,

Here it is: http://forum.fiverr.com/discussion/fiverrcast-episode-13-generating-traffic-to-your-gigs-with-seo/

I’ll send it to you directly too, because finding replies to posts isn’t always easy on Fiverr’s forum. Plus we all get busy and have lives 🙂

Criss

[katphotomagic]

Thanks again for the ideas! I did check out the podcast and have already made some changes. I’d appreciate if anyone would check out my two gigs “restoration” and the “Fairy” gig and see what you think. I did get one order, woohoo! But that’s it.
Do I need to up my price so people will think my quality is good? (Because it is! lol 😉 ) Or am I missing something else?

I’m going to make a slideshow but I only have Windows Live Movie Maker. How do I export this for the web like on YouTube or Fiverr?