Yeah. I’m not impressed with CS. I was trying to find out about update times, because I can tell it’s flawed. My response was immediately answered in 30 minutes, and when I replied, the response after that came less than one minute. Makes me suspicious that it wasn’t a real person behind the screen. The name didn’t make me feel at ease either.
You don’t need to mention the name (ToS), but why would somebody’s name make you feel ill at ease?
CS aren’t bots, they’re real people, and they’re usually very helpful!
@offlinehelpers Hey, I’m glad we talked because I decided to re-word my question and got the accurate answer I was looking for. So it was a misunderstanding but it’s been resolved. Thank you for easing my suspicions; I have been played in the past and it hurt, so this helps a lot! Thank you so much! <3
So glad to hear it!
Enjoy the rest of the weekend!
As long as the name wasn’t discobot I wouldn’t worry about it.
@discobot are you working at customer support?
30 minutes? I haven’t received a response in that short of a time frame in 4 years.
I got one yesterday that was less than 30 minutes. It was definitely a real person.
That’s crazy. Maybe they’ve been more active recently
Today, I got a response within 20 minutes or something. It was a real person. I am 100% sure about that.
Some of my issues have been answered within minutes.
I suspect it has to do with the ranking of your support inquiry and whether they have a short queue.
Happy it has been resolved and lead to a good experience!
Haha me too!