Fiverr Forum

Turning around a bad review


#1

Sometimes I do get a 3-4 star review…since I strive for perfection in my orders this is a rare case…but it happens…occasionally…in this case here is what I do…I contact the buyer immediately and ask them what else I can do for them in order to earn five stars…one client actually changed his review to 5 stars just for asking him that question!
Usually I can turn it around…there is always one more thing I can do for them that makes them happy…try this technique…I never get mad or get in fights with my clients…NEVER…and I do get a lot of return clients…taking the high road can be hard but it is necessary in business…sometimes there is nothing you can do about a bad review…just learn from it and move on…if someone leaves me a bad review I never write them a bad review in return…I am ALWAYS positive…
Best of luck!