So with 50 completed orders I will become level 2 in the next day or so. I created my account almost two months ago and in that time I’ve made some extra cash and got more serious about freelancing and it has also been fun making designs for all different kinds of things.
A few people have asked me for tips so I thought I would put together a small list of pointers I feel have helped me and will hopefully help some new sellers too.
- Encourage messaging first - let them order in their own time.
I have found that when someone messages me back from a buyer request or just messages me in relation to one of my gigs the easiest way to secure the deal is to communicate effectively and make sure you can provide exactly what the buyer requires, find this out by asking relevant questions. Once I know I can do what they want, I discuss ideas about what direction we can go in with the project and then 9/10 times they will place an order or ask me how much it will be and then place an order. They want to feel comfortable and that they are choosing the right seller rather than feeling rushed into paying.
- Buyer requests
Buyer requests are a great way to build up your clientèle base. You have 10 chances a day to secure a new client, so make each offer count. Read what they want, respond to what they want; think of an initial idea/step forward in regards to the service/product they are requesting. If you do this, you are already more appealing than a large percentage of people replying who don’t send any message (I know on the android app it doesn’t let you include a message-just use the computer or fiverr’s websites desktop version instead). This really works!
- Be honest (In your gig descriptions and in general)
Not being upfront and honest is only going to waste your time and the buyer’s time. Don’t advertise that you’re selling a diamond and then provide a rock, you won’t get any good reviews like that either. Be honest in your abilities, you don’t have to focus on what you can’t do but just make it very clear the services you do offer and discuss with the buyer beforehand to make sure they will be happy with what you can offer. If you can provide what the buyer is looking for and your communication is good then chances are you’ll have a happy customer and a positive review.
That’s it for now. Maybe I will add more later and best of luck to everyone.