So, I just want to start by saying that I am by no means a Fiverr pro, I’ve been on this site since April, and it’s been nothing but a learning experience as a freelancer and as a person, also, you may or may not find these points relevant to your field, I work in Music/Audio. I have recently experienced a boom in sales and it seems that I’ll be Level One in my next and wanted to share my thoughts as well as share 5 tips for a good Fiverr experience. (This post will be part-rant, part-tips)
1. It’s never enough
If you spend just an hour looking through forums you’ll notice there are three common threads being made by the dozen, “My impressions and clicks are going down”, “I’ve been on Fiverr for three minutes and I still have no sales” and “I’ve spammed buyer requests and no one has accepted them”. Across these three themes, you’ll notice it’s always the same explanation, “I’ve done EVERYTHING and no one buys my gig” and “I’ve been waiting and still no sales”, well, let me tell you, you haven’t done everything and waiting will NOT get you sales, in fact, the minutes you spent making your account and making the thread you could’ve done a test on your profile to verify your knowledge, or you could’ve learnt that impressions are added every time your gig loads on a page, whether as the 50th result or as a relevant gig, but this by no means your gig was what the buyer was looking for. Now, if in-fact your buyer was looking for your gig and they didn’t click, have you considered that your gig doesn’t look desirable? And if they did click but you did not convert the sale, then shouldn’t you be working on your description, are there any grammar mistakes? Does it sound too informal? Are you overusing bold and highlighted text? Is it a boring guilt-trip story? How about the way you present your product? Are you using low quality images? Would a company like Amazon have an advert that looks like this? Do the fonts look like they were chosen from paint? How about your pricing? If your gig does not look up to a professional standard, then why would somebody pay you $40 for the service? My point is, you MUST work on your gig, you have NOT done enough. Spending 2 hours setting your gigs up IS NOT enough. I can tell you I worked tirelessly to improve my gig, the tags, the description, etc., until I started converting sales. Experiment, study and try new things. Don’t just wait!
2. Fact check
I was debating whether to add this point, I’m sorry if this comes off as aggressive, but please, fact-check the tips you’re given and who’s giving them. The amount of times I’ve seen not-so-great sellers give poor advice to new sellers is crazy! And I know success is subjective, but if a seller who averages 3 stars with only 5 reviews is giving you advice then they probably aren’t the right person to be listening to. The main myths that are spread around are “be online 24/7” and “send 10 buyer requests a day”, listen, deep breath, being online 24/7 is not only terrible advice, but unhealthy advice, any seller with an ounce of experience will tell you that most of your orders will come whilst you’re sleeping, and this isn’t a bad thing! Ok, sure, you might miss one or two messages, but so what? There will be more opportunities! As for buyer requests, please don’t just spam 10 buyer requests a day, read through the requests first, see if the budget matches your pricing or whether you can work through it, make sure it’s work you CAN do, not just work you’re trying to snatch, because it will be an unpleasant experience for both you and the buyer.
3. Health first, customer second.
Look, I’ve been there, I’ve wanted to make that sale too and you’ve read through the messages and noticed a few red flags, but you put them aside because you haven’t had a sale in while but trust me, it is not worth the hassle! You will soon realize to trust your gut and learn to take on work that you can complete without losing yourself, don’t under-price yourself just because someone claims they’ll “be back for more business”, don’t take work from people who are clearly there to take advantage or have no idea what they’re talking about and don’t take on more work then you can handle, there’s an order limit function you can turn on for a reason, I’ll say it again, I’ve been there, I took on 5 jobs in ONE DAY, I was sleep deprived, my ears were exhausted as were my eyes, and for about 3 days after I was unable to work properly (I luckily handed everything on time and received great feedback). Don’t take on workloads you can’t handle, start to notice small things, are you exhausted after each order? Do you feel like the reward is not worth the work? Then you should consider changing your pricing or limiting the orders you take in. Your health is the priority!
4. Trust your talent
We joined Fiverr because we believed we had something to offer worth sharing. More than once I’ve found myself in a situation where I’ve just woken up to an order with a very vague description, and since my gig promises quality within 24 hours and because of time zones, messaging the buyer could be off the table, I’ve been pushed to just trust my talent, my worth. This person saw my work, read the reviews, and decided that I could this job, not me, they decided. And if a stranger is willing to trust your worth, why can’t you? As someone in a creative field, in Music to be exact, my advice is to listen and really pay attention to detail in the reference provided, find what you believe works best in this work and how YOU would like to interpret this art. Trust your talent!
5. Too much of a good thing
This last point is something I’ve strived to eliminate from my gigs entirely, it really is a vile word, can you guess what it is? …Unlimited. I have to be honest, as someone that worked in the food industry there probably isn’t a phrase I hate more than “ the customer is always right.”, don’t get me wrong, I believe in customer satisfaction as much as anyone, I always strive to hand in the best quality work possible, and if there are any revisions that need to be made then of course! My customer must pay an additional $x… You may be confused. You’d be right to be, this could be just specific to my gig but because of the nature of my gig, 24 hours to create an amazing song, well, I don’t offer revisions at all, but if you are someone that offers revisions, why would you offer unlimited revisions? You are BEGGING for someone to take advantage of you! Are the horror stories on this forum not enough? Your customer is right until they are wrong. When they start to pour their opinions into your field, that is when you need to convince the customer of your expertise, which should never have to happen, but it can. For this reason, my final point is don’t overpromise, and please get rid of the word unlimited in your gigs, you’re asking for problems! Just tell your story and your product how it is, for what it is. If it really is a good enough product, I promise you someone will see your worth too!
This post definitely ended un being more of a rant, but I hope you’ve learnt a thing or two, or at least given you something to think about. :))