Fiverr Forum

Unable to add Extras in Custom offer


#1

I cant see option of adding extras when I create custom offer, its not even showing number of revision I offer when I submit offer !
There were always section ‘Your Offer included’ that was showing me all extras I offer, but now its only shows number of days of delivery…
can any one help?
do you know reason why ?
Thank you


#2

@surajrenuka Gig extras are usually seen under “Define the order scope”.


#3

Thanks for the reply…I cant see ‘Define the order scope’ option when I am creating custom offer ! can you show me any screenshot that can lead me there?


#4

Here it is.


#5


this is what they show me unfortunately :frowning:


#6

That’s weird. Have you tried from a different browser?


#7

Actually not ! thats a good idea…I am doing it right now :wink:
Actually I am facing it now, everything was fine before…


#8

Please update if that worked. It’d help other sellers too. :blush:


#9

so tried other browsers and on other computer too, but still same issue :confused:


#10

Hi @surajrenuka,

Maybe my reply could be nonesense but, have you tried changing the delivery time to other than 1 day?

Also, have you tried making an affer through another gig to see if the same thing happens?


#11

Hi,

This exact thing had happened to me once. I’d contacted CS and they couldn’t really help me much other than suggesting that I clear my browser’s caches and cookies. It didn’t really help. However, about a week or so later, the issue automatically sorted itself out. IDK how though… The same thing might happen to you, too. :man_shrugging:


#12

Thats not a nonsense at all @maitasun !
yes I tried to chnage delivery time and with other gigs too…I lost one of my client saying me why I am not offering him what he is asking…thats heart breaking :frowning:


#13

Thats strange ! I also have dropped a message to CS regarding this…but I though to ask community first to I posted here…
Did you face this trouble after recent update ?


#14

@surajrenuka That’s sad. Have you tried Fiverr app?


#15

No, I’d experience it like 3 or 4 months back.


#16

Yes Sir !everything possible ! I tried on Mac, Windows, Android and IOS now…when you lose your client because of this…you try everything else possible :slight_smile:
your hints of other browser helped me think of new ways :slight_smile:


#17

May be this happening to me from last couple of months but I never noticed…but now


#18

So sorry this has happened to you :frowning_face:

Hope this issue gets fixed as soon as possible.


#19

I hope so! Thank you :slight_smile:


#20

so some how I could get that option back on Custom gig…Just to solve problems for other people I am updating this…
I just Edit gig back and remove all Extras I am offering and save changes…Then re Edit that gig and tick all options back (its Just like refreshing GIG ) and Hard refresh my fiver dashboard and tried to send offer back and I could see all option back !