Fiverr Forum

Unable to Cancel More than 24 Hours Late


#1

Need to cancel my order that is now 24 hours past due. Timer on Resolution was down to 1 minute and now it is climbing up and is at 15 minutes. How do I cancel. Emails to customer service are ignored.


#2

Now climbed up to 30 minutes. Mutual cancellation button is gone. Sure hope this is a bug and not a way to keep people from being able to cancel orders. The few flaky sellers on here are totally ruining Fiverr. These technical issues just compound the problem.


#3

Now up to 2 hours and counting. No response from customer support. Guess I am out $10 and can’t warn future buyers about this seller. Thanks Fiverr! Anybody have any suggestions on a different service to use going forward that actually has customer service?


#4

You should have a tab in the To Do email chain that reads Resolution Center. It’s on the upper left. Do you see it? I hope so… if yes, click on it and you can request for a mutual cancellation and explain. I’ve had to do this before and it worked for me.



jean


#5

In my view, this not done so you would not be able to cancel, but to prevent you from making a mistake. What if the seller is late, but still working on the order? What if he/ she will provide you with the perfect product?

I have buyers that tell or ask me to deliver on a later date, just to insure quality.

If I were you, I would contact the seller, and only take action is he/ she does not reply.