First-time poster here. Would appreciate some advice.
Last night, a buyer put in a bulk order of the largest package of my main gig with express delivery.
The package was 50 sets of meta tags in 3 days for $20. With express delivery, it’s just 1 day
The buyer in question ordered 3x of this package with express delivery. It was the first time someone placed a multiple order(didn’t know it was an option). The buyer completed the requirements, I glanced through it and said sure no problem
It wasn’t until I got around to working on the order a few hours later, that I noticed that the deadline was still 1 day! The deadline was set with a specific output in mind; shouldn’t the delivery time scale as the scope increases?
I could have offered a custom gig if the buyer had contacted me first, But really he is not at fault here, more like a serious bug with the Fiverr platform. One they need to look into.
I suppose I could cancel the order, but my Level 1 seller status might get revoked. A few weeks ago, I had to put in a cancellation request due to a mistake made by a well-meaning buyer (that person had reordered properly by the way). Even though that was a mutual cancellation, it still showed up in my stats. Now I’m wary of making any more cancellations.
I’ve already posted a request for a delivery extension through the resolution center, but it seems the buyer has gone to bed so, by the time he wakes up the deadline would have lapsed.
I also posted a support ticket, but haven’t heard back from Fiverr. Plus I can’t cancel the order without withdrawing the extension request.
There are only a few hours left in the countdown. Any thoughts on what I should do?