I am a longtime seller on Fiverr (username toolholder), with more than 1000 positive 5-star reviews. I am so desperate that I have to write here, because I am unable to login to my account to ask for support help (you can’t do it if you are not logged in).
So, although I did nothing with my password, at the moment I was delivering my work to the client, the system decided that my password is no longer valid (suddenly logged me off).
- I received an email with instructions how to reset my password. So, I clicked the link within email.
- It lead me to the page that where the system asked for my email address.
- I entered my email, the system said “Account password reset instructions were emailed to you”…
- So, I got the same email again from the step 1 above, with same instructions that asked for my email address… I stuck in the loop!!!
I repeat, I didn’t ask to reset my password. The system decided to reset it for some reason… This is not an action initiated by me.
Since I can’t log in anymore my hard-earned rating rapidly dropping down every minute. I have open orders that I have to deliver, buyers are waiting. I can’t even answer the buyers which interested in my Gigs, nothing…
This is a huge bug, so please can you forward this to someone who is in charge for these situations, please?
If anyone here had such a bad experience, please can you share a solution with us who have the same problem?