I’m new to Fiverr, and I received a message from someone about something related to my work. I’m not sure what exactly, though, because I cannot view the message. Fiverr on both the iOS app and my laptop tells me that I cannot respond directly to that user. I have two questions.
- How do I respond to them? Or does this mean that the account is compromised in some way?
- Will it affect the response time and percentage on my profile? I don’t want to lose my status due to something that I do not know how to fix.