Fiverr Community Forum

Unable to upload my video

I am unable to upload my video to my gig



https://www.fiverr.com/users/rishaby304/manage_gigs/create-a-beautiful-video-of-any-kind/edit

It is showing Forbidden file type…

The video is in mp4 , 5.8 MB , 55 seconds (less than 1 min)

I don’t know why this is happening ??

I have previously complained about this , but no action has been taken so far .



This is the video i want to upload

U can check it here



https://youtu.be/CL5NASIE1Uo

As u can see it is in mp4 , 5.8 MB , 55 seconds (less than 1 min)…



How can I solve this problem???

If it is not possible for me upload the videos…Can you people upload it for me???..,…



Please help.



Thank you


hello you need to contact customer support and ask which format support.