Fiverr Forum

Unable to upload my video


#1

I am unable to upload my video to my gig



https://www.fiverr.com/users/rishaby304/manage_gigs/create-a-beautiful-video-of-any-kind/edit

It is showing Forbidden file type…

The video is in mp4 , 5.8 MB , 55 seconds (less than 1 min)

I don’t know why this is happening ??

I have previously complained about this , but no action has been taken so far .



This is the video i want to upload

U can check it here



https://youtu.be/CL5NASIE1Uo

As u can see it is in mp4 , 5.8 MB , 55 seconds (less than 1 min)…



How can I solve this problem???

If it is not possible for me upload the videos…Can you people upload it for me???..,…



Please help.



Thank you



#2

hello you need to contact customer support and ask which format support.