Fiverr Forum

Unable to use the 'available now' feature due to incomplete orders

I have few incomplete orders i.e. buyers yet to provide the required information and I am waiting for this from last few months. Now I am not able to use the ‘available now’ feature for these incomplete orders.

What I want to know is, if I request CS to cancel those incomplete orders, does this affect my ‘order complete’ ratio?

Yes, all cancellations will affect the order completion rate.

If you cancel those, you risk not being able to use the feature because you’ll have a higher cancellation rate.

All you can do now is wait and hope that Fiverr will reconsider the criteria for this feature, such as not counting inactive orders.

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Does it still affect your stats to have your old incomplete orders removed?