Fiverr Community Forum

Unauthorized Payment Deduction from my PayPal

Please help me to solve this matter.



I never created any account from my other gmail account joined with PayPal. However i am using PayPal to get something from fiverr.



Several times my PayPal account money automatically deducted. I got afraid and tell me how to solve this matter.



Ex:- Follow this transaction details.



=================================================================



This email confirms you have paid fiverr.com $5.50 USD using PayPal.



It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page.



Payment details



Receiver email: paypal@fiverr.com

Amount: $5.50 USD

Transaction date: March 15, 2015

Status: Completed

Transaction ID: 11X79094B27132906

Message: supply a Real 50 USD Facebook Coupon, Genuine Ads Voucher===471ea37a204859fffda0===



Automatic payment details

Plan :PA-20Y94110HT849372K



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Please tell me … How to stop these automatic payment ??? :frowning:

Maybe you accidentally approved something to be a recurring payment/subscription.



here read this, the section about automated/recurring payments and subscriptions and then log into your paypal account like they say to check and see if anything is set up and then cancel it.

https://www.paypal.com/us/webapps/helpcenter/helphub/article/?articleID=FAQ2327



Now the part about a second gmail address - I do not understand your english on that sentence…do you have 2 gmail accounts? A paypal account can have many emails in it.

also, what kind of gigs were you buying on Fiverr?