Whenever a buyers send you his/her first message, Analyse it, and try to understand the psyche of your buyer.
if the buyer has written a long message with a full description of the order and pointing out small details, reply in a similar way. reply to the buyer with a message describing your work and the format you are providing. Write a same length message with all the small details mentioned.
But if you see that the buyers first message is shot and to the point then you can conclude that the buyer don’t like or can’t read lengthy replies (maybe because he is busy or anything else). Reply briefly to that buyer and in first line point out the most important points of your message then you can write the other details afterwards.
In this way you may make a good impression on the buyer as he/she find you of the similar nature. THe buyer may have feeling that you understand his/her need and way of working.
And we all know PEOPLE LOVE TO WORK WITH AND TALK TO THE SIMILAR OTHERS
i HOPE this points help everyone in improving their communication skills.
Please do leave a comment. i would love to hear your side. Criticism is also welcomed