I’m a Level 2 seller, but I’m still struggling to fully understand the Response Rate. I’ve read the official explanation over and over, but the way my response rate fluctuates in reality doesn’t seem to make a lot of sense.
I rarely if ever take longer than 24 hours to respond to a new request, and yet I still see my response rate decrease if I take longer than a few hours.
This begs some questions, for me:
How is the response rate used, internally? Does it affect your progress toward Top Seller?
What constitutes a “new request”? I have a lot of repeat buyers with whom I have extensive messaging histories. There must be some baseline time period after which Fiverr considers a new message a “new request”.
Does anyone know the answers to these questions?