Undeserved feedback

[michelacardelli]

Hi, I have a problem with a buyer because you gave me a negative feedback. I sent the request of modification but if he doesn’t accept the revision what I have to do? I can’t accept this situation because I didn’t go off topic and I delivered within the time. The buyer has paid only five dollars and I could not complete the drawing because he declined my offer of the extra as we agreed. It’s not the first time a situation like this. The buyer doesn’t pay and I receive a negative feedback. What I have to do? I have to keep in my profile an undeserved feedback? 😦 Thanks in advance

[manto2112]

I don’t think CS can do something in this situation but you can always try!. I see you are a level 2 seller with more than 150 reviews and excellent rating so maybe this won’t affect your rating as much (I know is not the point) but I suggest you should reply to the review so other buyers can understand what happened.

[michelacardelli]

I don’t think CS can do something in this situation but you can always try!. I see you are a level 2 seller with more than 150 reviews and excellent rating so maybe this won’t affect your rating as much (I know is not the point) but I suggest you should reply to the review so other buyers can understand what happened.

Yes unfortunately CS can’t do anything 😦 I replied to the review with a negative opinion of this buyer because he gave me a dishonest and misleading judgment. I hope other buyers understand the situation

[capitalquality]

If the buyer needed to buy the extra for you to complete the delivery properly, you should have added the option to cancel if he didn’t accept the extra. It was a red flag when he wouldn’t pay what was necessary to do the job properly.

I know that doesn’t help you now as you already have the review. It’s very unlikely that CS will remove the review, so just watch out for this next time.

The message I send my buyers is “For me to complete your order, I need to do X, and that will be an extra $y. I understand that this may be more than you budgeted for, so if you’d like to cancel, let me know and I’ll initiate the cancellation for you.”

Mutual cancellation may (no-one knows) affect your ranking but I think it’s better than not being able to deliver something you and the client are both happy with.

[michelacardelli]

If the buyer needed to buy the extra for you to complete the delivery properly, you should have added the option to cancel if he didn’t accept the extra. It was a red flag when he wouldn’t pay what was necessary to do the job properly.

I know that doesn’t help you now as you already have the review. It’s very unlikely that CS will remove the review, so just watch out for this next time.

The message I send my buyers is “For me to complete your order, I need to do X, and that will be an extra $y. I understand that this may be more than you budgeted for, so if you’d like to cancel, let me know and I’ll initiate the cancellation for you.”

Mutual cancellation may (no-one knows) affect your ranking but I think it’s better than not being able to deliver something you and the client are both happy with.

Thank you for your suggestions.

Unfortunately this buyer has written the negative review immediately without to ask revisions or proprose the mutual cancellation. In the gig there were 2 revisions but he doesn’t respect them.

I’m so disappointed of this situation because the buyer put one star for the communication in the rating as well…his judgment has been exaggerated and misleading. In this way anyone is free to damage the reputation of honest sellers? CS doesn’t help and according to me anyone can say and whatever he wants

[bedirehman1]

Thank you for your suggestions.

Unfortunately this buyer has written the negative review immediately without to ask revisions or proprose the mutual cancellation. In the gig there were 2 revisions but he doesn’t respect them.

I’m so disappointed of this situation because the buyer put one star for the communication in the rating as well…his judgment has been exaggerated and misleading. In this way anyone is free to damage the reputation of honest sellers? CS doesn’t help and according to me anyone can say and whatever he wants

same here i am facing exact same issue he doesn’t request for revision and now i am facing the this problem. i am in such grave situation right now really depressed right now don’t know what to do with him.

[Guest offlinehelpers]

If the buyer declined a gig extra, then it wasn’t agreed, and it wasn’t paid for.

The 2 gig revisions you’re offering don’t have to be used by a buyer, they’re for you to offer if you want to - you can’t make a buyer request revisions.

Please follow @capitalquality’s excellent advice, and you’ll find that communication will be easier for you and your client.

[cyaxrex]

I always trash buyers who leave negative feedback. I’ve had the same situation where a buyer buys a standard $5 template video gig but requests a full custom video. Then I’ve had others (like today) where someone orders my basic writing gig (300 words) and sends me a link to a 10,000 word one page website they want rewriting.

In the past, I’ve tried sending custom offers and messages. However, from the attitude of these kind of buyers, you can usually tell that they know fine well they have ordered the bare minimum and are just trying their luck. In this case, now I don’t bother trying to compromise. I deliver what I say I will in my gig and if they don’t like that, they can just go away and leave a poor review.

I used to cancel these orders but cancellations definitely have a worse impact on sales than poor reviews. In either case, just learn to stand by your guns as if you don’t the same buyers and others will keep doing this kind of thing over and over.

[misscrystal]

Hi, I have a problem with a buyer because you gave me a negative feedback. I sent the request of modification but if he doesn’t accept the revision what I have to do? I can’t accept this situation because I didn’t go off topic and I delivered within the time. The buyer has paid only five dollars and I could not complete the drawing because he declined my offer of the extra as we agreed. It’s not the first time a situation like this. The buyer doesn’t pay and I receive a negative feedback. What I have to do? I have to keep in my profile an undeserved feedback? 😦 Thanks in advance

I could not complete the drawing because he declined my offer of the extra as we agreed.

When he refused your offer, you should have mutually cancelled the order.

they know fine well they have ordered the bare minimum and are just trying their luck. In this case, now I don’t bother trying to compromise. I deliver what I say I will in my gig and if they don’t like that, they can just go away and leave a poor review.

I’m going to start doing this too because they never come back and accept the mutual cancellation so I may as well just deliver what the gig description says.

[cyaxrex]

I could not complete the drawing because he declined my offer of the extra as we agreed.

When he refused your offer, you should have mutually cancelled the order.

they know fine well they have ordered the bare minimum and are just trying their luck. In this case, now I don’t bother trying to compromise. I deliver what I say I will in my gig and if they don’t like that, they can just go away and leave a poor review.

I’m going to start doing this too because they never come back and accept the mutual cancellation so I may as well just deliver what the gig description says.

Well from experience, here’s what I notice about how it affects sales:

If I offer a mutual cancellation, orders decline and stagnate. (I don’t care if Fiverr says they shouldn’t).

If I get a bad review (even a canceled order failed to deliver blah blah) sales keep coming.

It took me a while to realize this but I since I have, I’ve never looked back.

[gina_riley2]

same here i am facing exact same issue he doesn’t request for revision and now i am facing the this problem. i am in such grave situation right now really depressed right now don’t know what to do with him.

same here i am facing exact same issue he doesn’t request for revision and now i am facing the this problem. i am in such grave situation right now really depressed right now don’t know what to do with him.

If it’s any consolation, I as a buyer, do not pay attention to reviews like his. He needed to state some facts as to why he did not like the delivery. His review of you wasn’t professional.

Unfortunately, I know it hurts your star rating - I am sorry for that.

[Guest phantompower]

In order for the buyer to leave a rating you must have delivered something. What did you deliver? What instructions had the buyer given before you delivered?
But it’s funny the buyer said you delivered what you love to draw and not what was required.

[bedirehman1]

same here i am facing exact same issue he doesn’t request for revision and now i am facing the this problem. i am in such grave situation right now really depressed right now don’t know what to do with him.

If it’s any consolation, I as a buyer, do not pay attention to reviews like his. He needed to state some facts as to why he did not like the delivery. His review of you wasn’t professional.

Unfortunately, I know it hurts your star rating - I am sorry for that.

yeah i did deliver his work in vector format and he did not know about vector file he messaged me 4 am in the morning when i was asleep when i woke up he left me negative review i told him that i have given you the files and now he is asking for more designs for removing the review

[capitalquality]

Thank you for your suggestions.

Unfortunately this buyer has written the negative review immediately without to ask revisions or proprose the mutual cancellation. In the gig there were 2 revisions but he doesn’t respect them.

I’m so disappointed of this situation because the buyer put one star for the communication in the rating as well…his judgment has been exaggerated and misleading. In this way anyone is free to damage the reputation of honest sellers? CS doesn’t help and according to me anyone can say and whatever he wants

Then the only thing you can do is very carefully lay out what happened in your response to his review. There’s another thread at the moment talking about how many reviews people read/what they’re looking for etc. The seller response to a poor review is more important than the poor review itself. i.e. did you handle it professionally? Did you lay out what happened, giving your view in a fair way?

Fiverr Forum

How many reviews does a buyer go through before placing order?

Hi, Okay, when I get free time ,I look up at other sellers gig . I love to read out their reviews (given by buyers ,of course) ,but I never go down to when option comes "Show more" though. Buyers, before placing order must ll have been go through...

Reading time: 3 mins ? Likes: 69 ❤

[catwriter]

yeah i did deliver his work in vector format and he did not know about vector file he messaged me 4 am in the morning when i was asleep when i woke up he left me negative review i told him that i have given you the files and now he is asking for more designs for removing the review

now he is asking for more designs for removing the review

That’s against the Terms of Service. Make screenshots and contact Customer Support.

[bedirehman1]

now he is asking for more designs for removing the review

That’s against the Terms of Service. Make screenshots and contact Customer Support.

yeah i am going to contact them again hopefully this time my issue will resolve

[bedirehman1]

i have opened a dispute on his review my question is what will happen if he doesn’t accept or decline my dispute within 5 days then what ?

[catwriter]

Then the review stays, and you can’t open the dispute again.

[giulia_italia]

Well from experience, here’s what I notice about how it affects sales:

If I offer a mutual cancellation, orders decline and stagnate. (I don’t care if Fiverr says they shouldn’t).

If I get a bad review (even a canceled order failed to deliver blah blah) sales keep coming.

It took me a while to realize this but I since I have, I’ve never looked back.

I think it all depends on the quantity of cancelled/negative orders…

[michelacardelli]

In order for the buyer to leave a rating you must have delivered something. What did you deliver? What instructions had the buyer given before you delivered?

But it’s funny the buyer said you delivered what you love to draw and not what was required.

Yes, the buyer has written a ridiculous review because he doesn’t explain nothing.

I had to defend myself and my reputation.

[michelacardelli]

yeah i am going to contact them again hopefully this time my issue will resolve

I hope your issue will be resolved. Maybe you will be luckier than me and CS will remove the feedback. Unfortunately my buyer has written a bad review without violate the terms of service. At least we can reply and defend our roles

[michelacardelli]

I think it all depends on the quantity of cancelled/negative orders…

My boyfriend has many cancelled orders but fortunately he sells the same and the gigs are visible.

[Guest phantompower]

Yes, the buyer has written a ridiculous review because he doesn’t explain nothing.

I had to defend myself and my reputation.

My question still remains. If the buyer did not provide adequate information, how did you know what to deliver?

[bedirehman1]

had done extra work for him now he is saying i dont have computer and i cant modify the review. Now we have to beg him for that is there no respect for us, buyers play with us and we just have to beg him until he she remove the review ? God help me i am really angry right now

[michelacardelli]

My question still remains. If the buyer did not provide adequate information, how did you know what to deliver?

I meant the buyer didn’t write a realiable feedback of the transaction. He gave me specific istructions and I followed what he said as I specified in my reply. At the end he gave me a negative review because I didn’t draw all what he wanted. He paid me for the basic gig. I was pretty clear who I drawn one simple black and white figure and complete the design with the extra. Also he said me who liked my picture. In the future I will decline this kind of request because for these bad buyers it’s only a way to manipulate the seller