I wonder if this has happened to anyone else. I received an email a couple hours ago saying there was a problem with my account. Apparently, I had received a TOS violation for being “unresponsive and unavailable”. I assumed this was a mistake because I respond to every message except for spam which I immediately report. I did miss the 24-hour mark on 2 messages that came in right around Christmas but followed up the next day. My response rate is in the green and I’m 100% available. No orders have been left undelivered ever.
I message customer service to ask why I received the warning and explained everything as I did above. Their response - copy and past of the TOS email. No explanation as to why I received it and no acknowledgment of the problem. They said, don’t worry your account won’t be suspended unless you receive a second warning.
Sure, but I WILL lose my Top Rated Seller status automatically on February 15th. And if I received one bogus TOS warning, what’s to stop me from receiving a second?
This is very frustrating. I’ve been working through Fiverr for 7 years and I’ve been TRS for 5 and this is the best they can do? Has anyone else had to deal with this and if so, how did you resolve it?