Hi, there anyone,
I write this with a heavy heart as it keeps happening over and over again and Fiverr keeps placing their buyers over sellers.
This buyer contacts me to format her manuscript. She asks for infographics formatting for over 40,000 words and my charge was high so she asked for my opinion. I suggested that we go for a lower package and more normal KDP formatting. I sent her a sample which she liked and asked us to do it. I charged her and she agreed.
When I started the project, I formatted a few pages and also sent this to be reviewed, she applauded what I had done and only said she wants me to integrate her brand colors. I asked what her brand colors were and she gave me their codes. I took this and completed a 300 pages formatting and it took me about 5 days.
Only for me to submit the final draft and the client started complaining and immediately asked for the order to be cancelled even though I basically continued what I had started in the first few pages that she applauded. She then started to ask for the infographics which were not in our agreement for the lower package.
I immediately opened a ticket with Fiverr support and they assured me that as long as I have completed the requirements of the order there wouldn’t be a problem.
I even went further and took care of all the things the client pointed out that they didn’t like; even you will be shocked if you see these. They were obviously excuses to get a free job done. But I corrected them nonetheless and resubmitted the job. I suddenly saw that Fiverr has cancelled the order based on the fact that the buyer contacted them and they didn’t even look properly into the requirements of the order and if I have fulfilled them. They also are not providing any proof that I didn’t fulfill the client’s requirement, they just canceled the order and refunded the buyer without question.
I have screenshots and files to prove that I completed the requirements of the order and Fiverr has just given that buyer a free work. They claim their terms and conditions will not allow the buyer to use the work. But can they really track the buyer to know if they will use the work or not? If the buyer decides to go with a fully formatted 300 pages book and leaves Fiverr, who will track and know if they have used it.
I have been cheated and I demand justice. I feel what Fiverr has done is an act of racism. Because I am black, they choose to satisfy their white client instead at the detriment of my own blood and sweat. These things should not be existing in this world anymore. Is there anyone here that can hear me out and help me?