I recieved an order from a buyer to make create a logo design which was a basic gig for one concept.
And i was provided with two different sketches and the buyer didn’t not specify which one he wanted. I selected one which i thought looked better and sent him a sample for review. Then the buyer requested a revision asking me to make the second design he provide. I was being polite and agreed to make a second design and sent it back again for review.
Then the buyer said that the design looked cool and asked gave me some instructions to make the some modifications, which the buyer had written incorrectly. I carried out his instructions and resent the design for review. And the buyer just posted a negative rating, saying my communication was off.
I quickly messaged him back, and asked him where i went wrong. He responed with a different message, Which was not what he asked for. I told him that i will fix that and told him to change the review. And explained that i have made the changes according to his instructions and was willing to do further changes if needed. He said he will change the feedback to once i make the changes, which i did and he was happy with the final design, said he will contact the CS and get it changed.
I also made a request to the support explaining what happened but they just demoted me and didn’t even remove the feedback even after the buyer sent a personal request on his end to change the feedback. But the Cs has rejected it and stated they cant do anything about it. (https://imgur.com/a/3UF94)
The buyer made mistake and sent me the wrong instructions and he just posted a negitive review without reading what he sent. He was just being careless and took it off of me. I have made a image explaining the process ( https://imgur.com/a/3UF94 )
but fiverrr support they dont seem to look at the order or the attachment, they just tell me i have violated the terms. I only asked for a modification in the review because it was rated unreasonable and even the buyer admitts that his instructionns were incorrect. Its not like we can read the buyer mind.
Its really frustrating how the CS treat the sellers, without looking into the cause of the problem and sticking strickly to the guidelines, If the buyer was more careful when requesting the changes this wouldnt have happened.
After all, the buyer got what he wanted and was happy with the final design while i was demoted and left with a negative feedback.
I have posted the links of the images, I hope this community will have a better judgement, Looking forward to hear your feedback.