Yesterday i received an order from a weird customer, he didn’t contact me before, he just came, ordered and submitted requirements, then i checked the order’s requirements and started working on it based on the requirements he submitted. After a couple of hours i delivered the work and after a few seconds, the buyer horrified me with 1.4 stars review and a very bad review, they i sent him a message asking him why did you do that, and that’s not a good behavior, and at least you should have asked for a revision. Then i decided to refund him because he was unsatisfied and he didn’t even explain what’s wrong with the work i delivered. Then i went to fiverr support asking them to cancel the order and refund so the negative review can be removed because it wasn’t my mistake at all. Then the support told me that we are sorry for what happened but even if we canceled and refunded, the bad review will keep appearing! And after that immediately, i received a demotion warning from fiverr:
//Your account was flagged for feedback manipulation. Honest and unsolicited feedback is what makes our marketplace trustworthy.
Asking another user to edit or remove feedback, or specifically asking for positive feedback, is not allowed and is a violation of our Terms of Service.
This is your first reminder. Another violation of Fiverr’s TOS will result in a demotion of your current level.//
The weird thing is i have never asked the buyer to remove, edit or leave a positive feedback? I just told him i am going to refund you. So why did i receive that? Maybe the buyer flagged me? What did I do wrong?
Honestly this is frustrating, and getting me nervous i really hate that, i feel that fiverr is not protecting the sellers at all, they only take care of buyers. With that being said my profile is clean, i have a good reputation here. i have more than 500 positive review, i have never cheated or disrespected someone so why fiverr sending me that and refusing to remove the bad review for no reason?