I posted here about a negative negative review i got on order because an order wasn’t properly. The buyer wrote that I scammed him, charged his money and erased the files from the order page. But the problem was with the website and the files weren’t showing up on the buyers order page so he thought i was scamming him since the order got marked complete automatically.
The CS team rejected to remove the feedback and told me to resolve the issue with the buyer. So i sent him a review modification request the buyer was not online and it got expired.
The buyer responded today and replied to my messages and told me that he rated me badly because it wasn’t the files were missing from the order page. I sent him screenshot and showed that the files are there, And he understands it was caused by the technical fault and he said hes willing to change it. And said the website is pretty bad and unreliable. So i made a followup to the fiverr CS team and showed all the screenshot. They still reject the request even after getting the approval from the buyer.
I have given them all the screenshots showing that the order was bugged and even showed the conversation with buyer which he clearly states that the files were not there on his order page. Thats why he has given the bad review.
The fiverr just disregard the fact that it was all cause due to the technical fault of the website. It was even reported before i started working on the order.