Unfair in order completion rate


#1

Isn’t it unfair that a buyer order a gig without discussing the topic and which is not related to my gig topic and when I canceled this order the 100% order completion get down to 83%???
Why??? that doesn’t make any sense to me. I was hoping it will be 90 to 90 up but why 83 %? moreover, if they evaluate the completion rate for the lasts 60 days then I didn’t even cancel a single order for over the 90 days.
Why fiverr is so cruel towards sellers only?


#2

Because sellers are in abundance


#3

I assume you did about 6 orders the last 60 days. One canceled order would roughly be 17% and therefore lower your order completion rate to 83%.

Every canceled order (no matter if canceled by the buyer, the seller, customer service or chargebacks) does count.

However, if the order got canceled because of a chargeback and that keeps your account from leveling up, you have good chances to solve that issue by contacting customer service a few days before the 15th.

I hope this information may be of benefit for you.

Regards,
Tom


#4

yes i have cancelled 6 orders but it was the last in April. after that, the last 4 months I didnt cancel any order.


#5

If you ask them to increase rating which lost due to chargeback they will answer that they can’t do anything.


#6

It is their all time favorite answer by the way


#7

If I understood correctly, there was a cancelation right now, right? So one cancelation out of 6 orders total would be roughly 17%. Let’s say you finished 20 orders the last 60 days, and had only one cancelation, then it would be some kind of error if your completion rate dropped by 17%. But if you completed 6 orders the last 60 days and got one cancelation, then it would be correct if your completion rate dropped by 17%.


#8

ok got it understood


#9

And by god grace you got your first order in 60 days and order got cancelled due to Paypal or CS grace then you got 100% cancellation rate,

VOILA, you got -100 level demotion.