aldodel Posted February 17, 2014 Share Posted February 17, 2014 A buyer marked the orders as complete, gave me a good rating to each orders… and then he buyed more, he was happy… and today (several days later the order finished and he gave me positive feedback) he contacted me saying that a fiend of him did not liked the work, and wanted a refund, i agreed to refund a part of the work (even he was happy initially)… but now i received notifications, that he cancelled ALL the works, even when i finished them in time and he rated me positive… CAN A BUYER DO THAT WITHOUT A DISPUTE???,… i received this message and the orders are cancelled by the buyer… can they do that??? without my permission??Hi aldodel, We have been informed by PayPal that a dispute was opened for your order FO62D21547E3: draw you full body picture as a simpsons character within 24 hrs. As a result, we are forced to cancel this order and ask that you discontinue your work. Please note that in some cases disputes are nothing more than temporary holds that PayPal puts on funds to make sure that they were authorized by the buyer. The dispute does not indicate that the buyer initiated it. If the dispute gets resolved, the buyer will receive an offer to reorder your gig. Thanks, The Fiverr Team___________________________________________________________Now i see the buyer and his profile dissapeared and the funds were returned to him... and nobody asked me for authorization....my question, if he could do that, everybody will??WHO PROTECTS THE SELLER?? Link to comment Share on other sites More sharing options...
aldodel Posted February 17, 2014 Author Share Posted February 17, 2014 And when i try to go to his profile this appears:"The user account you are looking for is no longer available"so dissapointing thet a user can do this and fiverr let him Link to comment Share on other sites More sharing options...
aldodel Posted February 17, 2014 Author Share Posted February 17, 2014 Yes i feel dissapointed right now, i feel helpless, like with no rights 😦 Link to comment Share on other sites More sharing options...
aldodel Posted February 17, 2014 Author Share Posted February 17, 2014 Reply to @madmoo: Thanks madmoo, at least is good to know that im not alone, but it makes me sad only to think that the buyer was happy, gave me positive review and now does this… :(, as you say… free work 😕 Link to comment Share on other sites More sharing options...
aldodel Posted February 17, 2014 Author Share Posted February 17, 2014 Reply to @madmoo: yes, That´s sad :(, i sent this to support, i hope they explain why Link to comment Share on other sites More sharing options...
adversity Posted February 17, 2014 Share Posted February 17, 2014 I’m not sure what the whole point of the 14 day clearing period is, it could surely be much shorter? It seems to me as if it is really just a mechanism to ensure that a buyer can still get a refund for whatever reason, at your expense. I haven’t quite had this happen to me yet, but I’ve read more horror stories than I’m comfortable with. Especially with gigs that actually require you to invest into them with $$$ before you see the return. Link to comment Share on other sites More sharing options...
thinkzpace Posted February 18, 2014 Share Posted February 18, 2014 OMG what a horrible story. I am just started 22 days ago and now I’m really scared of these horror stories 😦 Link to comment Share on other sites More sharing options...
aldodel Posted February 18, 2014 Author Share Posted February 18, 2014 Yes, its sad, is the first time it happens to me, i had not any bad experience before, until now… and it does not feel good 😕 Link to comment Share on other sites More sharing options...
pghhearts Posted February 26, 2014 Share Posted February 26, 2014 This happens because there are a lot of sleazy types out there who buy our hard work for $5, slap their name on it, and sell it for $20+. Buyers doing this type of reselling should be banned. Link to comment Share on other sites More sharing options...
profitgroup Posted February 27, 2014 Share Posted February 27, 2014 Even i experienced this on a $60 order.I agree,heart breaks when things like this happen, but you get mentally tougher to tackle it next time…This world is bad, but i don’t think all Fiverr buyers are not decent.check my discussion too SAME CASE!http://forum.fiverr.com/discussion/24227/order-marked-complete-posted-review-took-his-files-and-cancelled-the-order#Item_11 Link to comment Share on other sites More sharing options...
smartwebcontent Posted February 27, 2014 Share Posted February 27, 2014 This is quite horrifying to say the least. I suspect the Fiverr management team will be pushed into action should this sort of thing take place regularly.I’ve Googled “how to scam Fiverr” and couldn’t find any results, which is good. Can you imagine if these rogue buyers started telling the world of the loopholes within Fiverr? We’d be out of pocket and business. Link to comment Share on other sites More sharing options...
aldodel Posted February 27, 2014 Author Share Posted February 27, 2014 The worse thing is that the user is online again in fiverr :(( Link to comment Share on other sites More sharing options...
writingvoice Posted February 27, 2014 Share Posted February 27, 2014 Rethinking my position as a seller on Fiverr. Link to comment Share on other sites More sharing options...
Guest matt_garry Posted February 27, 2014 Share Posted February 27, 2014 you can contact paypal get screen shots and send it to them do as you would if this was a fiverr dispute prove you did the work and you will get your money back paypal has people you can talk to 24 7 Link to comment Share on other sites More sharing options...
brandontvedt Posted February 27, 2014 Share Posted February 27, 2014 Reply to @matt_garry:He actually can’t work with PayPal in that situation, as the transaction was between the buyer and Fiverr, not the two individuals personally.PayPal would have nothing to say to him in this case as he is not a participant to the dispute, technically. Link to comment Share on other sites More sharing options...
Guest matt_garry Posted February 27, 2014 Share Posted February 27, 2014 Reply to @brandontvedt: I disagree Link to comment Share on other sites More sharing options...
brandontvedt Posted February 27, 2014 Share Posted February 27, 2014 Reply to @brandontvedt:Also, unless they have changed this -very- recently, PayPal seller protection only extends to buyers who ship -physical- goods.The last time I checked, which was no more than a few months ago, I was still completely uncovered by their seller protection program as I sell strategy, writing, and creative deliverables.So not only is he not a party to the dispute, he also may not qualify for the protection, if all he shipped was a digital good. Link to comment Share on other sites More sharing options...
Guest matt_garry Posted February 27, 2014 Share Posted February 27, 2014 Reply to @brandontvedt: Several sellers have done this and gotten the money back. Link to comment Share on other sites More sharing options...
brandontvedt Posted February 27, 2014 Share Posted February 27, 2014 Reply to @matt_garry:There’s nothing to disagree with. What does the guys’ credit card/bank statement/whatever he paid with say? It says Fiverr; that’s the party to his dispute.You can’t shoehorn yourself into a situation like that. Try it - they will say “Sir, this is a dispute between Fiverr and Other Party”, I assure you. Link to comment Share on other sites More sharing options...
brandontvedt Posted February 27, 2014 Share Posted February 27, 2014 Reply to @matt_garry:Look, it’s not open for dispute.Google this phrase “paypal seller protection digital goods”.The first result will be the PayPal FAQ.This is text from inside that FAQ, copypasted:Why doesn’t Seller Protection cover deliveries made in person, or intangible goods (such as digital goods or services)?One of the most important requirements for coverage under Seller Protection is proof of shipment or delivery. Since deliveries made in person and sales of intangible goods do not have verifiable shipping documentation, we cannot currently extend protection for these types of transactions.I don’t know what stories you are hearing, but they directly contradict the PayPal FAQ. I’d link directly if I could, but I gave you an exact way to look for yourself. Link to comment Share on other sites More sharing options...
Guest matt_garry Posted February 27, 2014 Share Posted February 27, 2014 im not here to argue but if you look at the buyer side they cant even file disputes for the same reasons. For the most part fiverr offers services and paypal notes that they do not protect the buyer for things like this. So if they are so strict on the rules how can someone file a dispute for something that goes against terms… Link to comment Share on other sites More sharing options...
brandontvedt Posted February 27, 2014 Share Posted February 27, 2014 Reply to @matt_garry:Sigh. I realize your intentions are good, but I assure you, you are mistaken, and are spreading misinformation.Google ‘PayPal chargeback guarantee’. This will again take you back to PayPal.com, to a document entitled ‘Your Guide to Chargebacks’.The first sentence of the first section, entitled ‘What is a Chargeback?’ reads thusly:A chargeback, also known as a reversal, is when a buyer asks their credit card issuer to reverse a transaction after it has been completed. It is available only to users who make a payment funded by their credit or debit card.The important part being -funded by their credit or debit card-.The PayPal Purchase protection doesn’t apply, and is not what they filed their dispute under. At all. They filed a formal dispute with their credit card company.And again, the dispute is between -them-, and -Fiverr-; NOT the provider, who they will tell to piss off if they butt their nose in.This is a legal matter between the person who owns the credit card and the person who accepted the funds; the seller is neither of those two people. Link to comment Share on other sites More sharing options...
Guest matt_garry Posted February 27, 2014 Share Posted February 27, 2014 well im not even 100% sure it was a charge back and if it was paypal is very clear that they want to be contacted to stop fraud, they do fight these for the most part but they state they can choose not to. but if they are I am sure they would be happy to get some screen shots of the transaction. They don’t guarantee your money back but I don’t see anything about them saying they wont fight it Link to comment Share on other sites More sharing options...
anarchofighter Posted February 27, 2014 Share Posted February 27, 2014 Reply to @matt_garry: Have you tried that Matt? Link to comment Share on other sites More sharing options...
Guest matt_garry Posted February 27, 2014 Share Posted February 27, 2014 Reply to @anarchofighter: nope I have not done it my self. I believe it was mrspanda who did this Link to comment Share on other sites More sharing options...
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