I feel like the new ranking system needs more work to reflect reality.
I’m not saying it’s a complete flop. But it does hurt some sellers for the wrong reasons.
I was personally demoted from level 2 to level 0 without deserving it.
The first demotion was because I canceled two orders because the buyers didn’t discuss the project before ordering the gig.
And I clearly ask to be contact before going through with any order. Especially for new customers. I clearly state:
PLEASE CONTACT ME BEFORE ORDERING
$5 is typically for a quick fix, ONE UNIT.
I can’t afford to do everything for $5. Each request has its own pricing. If it doesn’t qualify for $5, I give an estimate and leave it to the buyer to decide.
So, it’s just unfair to be demoted because a buyer didn’t read the requirements properly and ordered the gig without discussing what needs to be done. They should be penalized for that, not us sellers.
The second demotion was because I couldn’t keep my response rate at the 90% level. Not for lack of answers.
The only way to do so is by forcing a response where there’s no need for it.
We just can’t always have the last word!
For example, I received a request a couple of days ago from a regular customer. I said that I will take a look most likely in a couple of days when I have an opening. The customer understands that she needs to wait a couple of days but she couldn’t help but add few more requests.
I didn’t feel the need to respond at the time because it wouldn’t bring anything to the discussion.
As a result, my response rate dropped below 90% and I was forced to repeat myself once again and say that I will check things out when I have an opening in order to “stop whatever time counter is in play” that affects the response rate.
That reminds me that whenever I had to discuss something with a top seller, I was really annoyed how they always kept saying stupid things in order to be the last to respond to a discussion. Now I understand why the hustle.
The ranking system needs to be more inclined to understand these kinds of things. Otherwise, sellers won’t bother giving their best to keep their ranking and eventually drop off Fiverr, which I’m seriously considering.
This will also affect buyers’ user experience by forcing us seller to always respond with senseless filler sentences for the sake of having the last word on the conversation.