The seller asked for Premium Package after paying for Basic Pack,
Once I notified him about it asking to cancel fore reasons like stock image and got designed logo and packaging from somewhere else within next 20 minutes of asking revision.
I twice did whatever he asked for.
This guy was not polite, threatened me directly to cancel or that he will give me negative ranking.
I opened a ticket to fiver support stating
Kindly tell me what to do in situations like this?
Buyer giving excuse to cancel order because of stock image or Logo or time frame limitation which were not ordered or scope of order.
Too many cancellations result in my ratings and profile degradation, which obviously is not the thing I want.
I provide unlimited revisions so buyers can ask for changes until they are satisfied.
The reasons buyer asked to mutually cancel, they are not justifiable and sellers can’t be providing same results in all 3 packages. I used to cancel such orders but I don’t want more negative points for my profile.
Buyer is even threatening me to cancel or he will leave negative feedback.
Kindly help me in this matter.
I got no reply from them and instead the judgement was in favor of buyer.
Was I wrong at anyplace here?