This was one of the worst experiences I’ve ever had, so I have to rant about this. So…
A buyer placed an order on my album cover gig. He attached in the requirements section 4 different side-by-side comic book covers and next to them NFL athletes drawn as the comic book characters
This seemed like a pretty clear request to me. I figured that he wants me to do the same thing, so I told him that if he needs an illustration of the sort, he’ll need to provide a comic book cover and a reference picture of him or the person he wants me to illustrate as a comic book character and he immediately followed - he provided a photo of his face and a comic book cover of the Black Panther.
The buyer didn’t purchase the background extra, but I still went and wasted a whole day on it as a bonus (To surprise him) and provide a great experience. So, long story short, I worked for 4 days on this order, I declined a few orders in order to complete it on time, I delivered exactly what he requested initially and I did a complex background free of charge… So, I delivered the order and the buyer requested a revision. He wanted me to “fix a bunch of things” as it looked a lot like the original picture (when initially that was his request) so I went ahead and I did the revisions (Free of charge again, wasted at least 4 hours on the revisions). I delivered the new version after fixing the things that he wanted me to fix, then he opened another revision request and he pretty much wanted a complete rework, because he wanted original work and didn’t want the cover art to be based on the comic book cover (WHAT?) then he attached some examples from my gig portfolio and he told me that he wanted work like the one from my examples.
(Like, why didn’t you said so from the start?) He could’ve easily told me that from the get-go, but no - he didn’t. He wanted a comic book cover turned into an album cover. That’s literally all he requested and he attached 4 examples for that and that’s what I did, then when I did that he changed his mind and told me that he wants “original work”.
I then calmly explained that I already spent a lot of time working on the current version, so there would be additional costs if I have to start from scratch. I told him that I will provide a 30-40% discount and here is when it all went downhill - He told me that all of this happened just so I could charge him more, which is ridiculous as I literally did what he initially requested, I even over-delivered and then he changed his mind, so that accusation was just insulting. I forwarded this to CS and asked them to cancel this as the user wanted something that was not in the scope of the original order, yet was not willing to pay for it.
I told the buyer that he is wrong and that I opened a case with CS and that he will receive a full refund. I told him that his accusation was insulting, especially when I over-delivered just to appease his needs, to which he responded - “You are insulted? I am insulted and what you did was copyright infringement”. What I did? I did precisely what was asked. The audacity… He is the one who attached the side-by-side examples of comic book art turned to custom illustrations, that was his request, that is what I did. God.
So yeah, long story short, I forwarded this to CS, I told them that what the buyer requested was not in the scope of the original order, I explained that he didn’t want to upgrade the offer and then they followed on my request and canceled the order. However, to my surprise, I was penalized - My order completion rate fell to 98% which is crazy and has never happened before in circumstances where the buyer wants work that is not in the scope of the order.
So yeah, TL;DR: I worked for 4 days on an order and I strictly followed the request of the buyer, I even over-delivered (I completed a complex background free of charge). The buyer then changed his mind completely and requested a revision. I revised the work (Free of charge). Then he requested work from scratch and when I told him that we will need to upgrade the offer, he accused me of some crazy conspiracy and told me that I didn’t follow his request just so that I could charge him more afterward (Which is ridiculous as I followed his request with absolute precision).
Not sure where the platform is advertising, but just the last month I’ve had some of my worst buyers. 90% of the worst buyers I’ve worked with are buyers that I worked with over the course of the last month (Been working on Fiverr for almost 3 years). Or maybe I’m just unlucky