Fiverr Forum

Unknown error when attempting to upload


#1

Hello,



I’ve searched the forums regarding this issue, and have seen many people are experiencing the frustration. I’ve tried to upload a rush gig, yet I keep getting “unknown error” messages.



My file is only 4.24 mb so I don’t know what’s going on, and I’m very, very frustrated as the deadline is looming, and I know there are going to be revisions.



Are there any upload alternatives? If so, please advise.



Thanks much!



#2

same


#3

Same!


#4

Good (not that this is happening), but at least I know it’s not just me going through this frustration.



Has anyone contacted customer support?


#5

Exactly the same! Tried multiple computers, multiple connections, different file types. Please fix.


#6

Reply to @op71kz: I was just about to try another computer, but I see that may not work either. I hope Fiverr fixes this asap!


#7

Had the same problem. I thought it’s my internet connection which is not so great where I am right now.



I managed however to deliver the file by reducing its size to under 1MB… Lower quality it’s true, but I guess I will deliver it in higher quality after this issue is solved.


#8

Measures done to try to get rid of the error but in vain:

  • Clear browser caches
  • Logout then login
  • Different browsers
  • Different computers



    But I successfully uploaded small size files which are 171 KB and 428 KB respectively.

    Currently larger file sizes seem to be facing the problem.

#9

Yeah, me too. Trying to upload some zip and .mp4 file, with about 4Mb of file. But can’t get it through the uploader.



I was about to post about it when I saw this topic.



Fiverr, great new looks, but please fix the most important functions we need.


#10

Just upload to dropbox or similar sites if fiverr doesnt work.



From experience before, they have bug again. And to be honest, I am not even trying to upload bigger files here. I just use dropbox


#11

UPDATE:

I successfully uploaded big size files. It seems to be fixed now.

(but with a little bit slower upload speed than usual)


#12

Yes, it looks like they definitely fixed the problem!



However, if you ever have problems uploading, and need to get a file to a client right away, use Dropbox. It’s free, and you can upload a file, and simply send the client the link, and they’ll be able to download it, without having access to all your other files. That’s what I had to do this morning during the outage.



I realize it’s not ideal, since you want all files to go through Fiverr, and to be usable on your gig portfolios, but it’s great in a pinch!


#13

@customvoices Thanks for your suggestion. That means Dropbox is also on the list of acceptable external sites besides YouTube and Flickr? How about Google Drive, OneDrive…? I think I need to set up such accounts to prepare for any urgent use.


#14

Hey everyone, thanks for the feedback and the suggestions. I finally got my gig uploaded.


#15

Reply to @customvoices: This is good to know. I’m going to download Dropbox right now.



Thanks.


#16

Still facing the same problem.


#17

i think the problem is solved please check your self.


#18

I am having the exact same issue this is unacceptable. Not only that but my live portfolio STILL won’t work either.


#19

hey guys , yeah , haveing the same problem but only for certain formats


#20

Í am having the same problem and the JPEG just doesn’t seem to upload and my clients are waiting :frowning: