I have been on Fiverr for a few months, not quite a year. I have been mostly successful with it however, I have noticed lately that I seem to be getting a lot of buyers that are largely unresponsive. There’s been a noticeable uptick in this. I offer website and social media services so at times, I require the buyer to be a little more responsive–such as if I need access to a social media account and I need them to send me the security verification code that is provided to them by e-mail or text message since those are generally not something I have access to myself. If these buyers don’t provide this information, it is impossible for me to complete the work due to their non responsiveness. The clock ticks down and I end up getting a black mark against my account in the form of my 100% rating dropping for something that was not my fault.
Does Fiverr offer some sort of mechanism to pause the clock until the buyer provides the necessary information and that is confirmed by the seller? How do I prevent a job from going against my ratings if the time allotted is up and the buyer still hasn’t provided the necessary information to do the job?
Along those same lines, my required information usually will request things like website URLs, login credentials, among other things I generally need to get the job done. When this information is incorrect (and you wouldn’t believe how often that happens!) I also find myself not being able to do the job needed and usually not being able to get the buyer to provide the needed information. This leaves me with 2 choices–I can either deliver the job to prevent the clock from ticking down which charges the buyer for work not completed and run the risk of them leaving negative feedback OR I can dispute it and try to get them to provide the information necessary on a repeat basis. Cancelling a job automatically goes against the seller and hurts their ratings.
How can we suggest Fiverr fix this issue of unresponsive buyers and put something in place so that the seller isn’t always the one getting screwed in these situations?