I love Fiverr. I’ve never had any issues during the two years I’ve used Fiverr until very recently. (Well, I actually did have one or two minor issues, but they were resolved. I had wonderful experiences with most of the sellers.) I contacted a seller about a project before ordering as instructed on her profile. She indicates that her average response rate is two hours. She leaves her computer on the whole time since she’s always online, YET I have NOT heard from her for over 24 hours. I’m also a service provider (IRL/offline so far), and I make it a practice to answer inquiries PROMPTLY. So the noncommunication from this seller is unacceptable to me. I know that sellers can get busy, but at least she should have the courtesy to briefly reply to me. She could’ve told me yes or no to my project or that she’d get back to me with more details later. Or she could’ve changed her status on her profile re: workload and response time. But no, she doesn’t bother to do anything. She added another order in queue around the same time or right after I contacted her, so that’s why I’m not very thrilled about this. I don’t know if something is going on beyond anyone’s control (including a system/messaging snafu on Fiverr), so I’ll give her the benefit of a doubt in the meantime, but if I don’t hear from her for a week, I’ll write her off as a flake, and I won’t recommend her to anyone. (BTW, Fiverr censors names of sellers on forum posts.) She has really good rating on Fiverr, and she’s the only one so far on Fiverr who provides the service/style I’m looking for. I’m honestly upset about this. Too bad there isn’t a rating system for responsiveness for impending services. All of the ratings are for completed and cancelled services only.
Does anyone ever have this problem? I’m curious.