I am a buyer who requested a logo in the public forum and chose a bid from around 40 solicitations. My designer offered an original product, but is now missing the mark after lots of detailed instruction, and I believe is using stock graphics. They are submitting work that is the complete opposite style of the styles we requested, and just before the first round of revisions, we suggested a cancellation if this gig was out of their comfort zone.
The designer will not engage in conversation with us, and replies with messages like, “Your designs are ready” or “New designs are being worked on” and nothing more, like a bot.
Our first dispute request for a cancellation got declined, and they replied back with a SECOND round of revisions which were even worse than the first round because the text on the logo was barely even readable, which means the logo is basically unusable… but more than that, we still don’t like the tone and style of the logo because the designer is still not listening to us. We’re also pretty sure the designer has not looked at our website or social media to look at the type of company we are, because the files submitted to do not match our existing company brand at all.
Basically, instead of agreeing to dissolve this relationship days ago when we were pretty sure it wasn’t working, the designer has continued to work on our gig, probably to justify getting paid, and further insisting that they don’t cancel it and refund us. Since we have no product that we would ever want to use, this is very frustrating.
Is our ONLY recourse to suck it up if they deny our most recent dispute request, let them keep our money, and just leave negative feedback? We feel like we did not get what we paid for, and they simply dragged out this gig in order to justify getting paid for their time. We would normally not argue with getting paid for time spent on work, but we suggested parting ways a long time ago, but the designer kept working when we knew it wasn’t going in a good direction. We have no product, and just have a lot of wasted time, and now are spending money on hiring someone else.