Got my first (and hopefully last) negative review today from a client who needed a job done in 24 hours. I was able to deliver in about 21 hours and mentioned that he should let me know if he needed any revisions or wasn’t satisfied as I always tell my other clients.
He, however, accepted the job and left a poor review without explaining why or asking for a revision (which I offer for free with no limitations). I have contacted him twice with no response. I am also ready to issue a refund, but again, no response from him.
Just like any buyer, I wouldn’t want a negative review on my profile. You can view my profile and see the other excellent reviews from even repeat buyers. Any idea on how to get rid of this negative review showing on my profile?
Would issuing a refund take away the negative review? I’ll appreciate any advice.