Hello community, Its been a long issue and debate that how to reduce cancellation on fiverr. One of the most spoken reason for this is buyers choice of ordering wrong gigs which eventually leads to cancellation. As some days ago a seller was telling that a buyer ordered on a story gig, demanding articles on that. I personally faced a situation where a buyer was demanding deliverance of project files before closure of order as he though i am already payed for the service. For catering all these scenarios i introduced three new requirements in my gig requirements section which is mandatory to be filled at the time of order.
- I seek assurance from the buyer that he/she has consulted me before order and knows exactly about the gig.
This really helped me to stop naive buyers from ordering wrong stuff.
- I seek assurance from them that they know and have read TOR’s of the fiverr including all outside communication is prohibited
- (More close to my own gig) It seek assurance from the buyer that possession of files will be transferred upon completion of the project and requirements are fixed and will not be changed during project.
These three point really helped me i hope it also help others.