Speaking for myself I reply to a message as soon as I get it and the rare occasion when I don’t there is a good reason, such as I am busy working on an order, or need to do
something else first before answering and I can imagine a buyer becoming upset if they
see I read a message without responding. I don’t want upset buyers! I think the result would be a lot of hurt feelings or even anger when people see the message was read but no response came. I would also stop and think before reading messages to decide if I had enough time to respond to them immediately.
Often a buyer is asking about a sale in the past so I have to first go and find that sale and
see what they are asking about before I respond, and they may not like it if I said,
" I don’t remember that order so let me check on it and get back to you." They feel they have a personal connection to me and I should immediately know what they are talking about, which is not possible but they probably don’t realize that.
I get so many messages a day, and check in so many times a day, constantly, that the messages would overwhelm my email if I got one each time I got a message. So I do best without getting emails about them.
Thank you for clarifying what the survey is about.
I agree that replying immediately increases sales and also I find that sending a custom order immediately is often accepted. I try to stay online a lot at all hours of the day and night.
I would like a way to respond with a message automatically when one comes in with a time limit as to how long I can wait before I send a real answer.— 24 hours hopefully, and that automatic message can be one that includes an offer the inquirer can answer by clicking on a “BUY NOW” button to complete a sale as he waits on his answer. An automated chance to BUY a gig whenever someone asks a question
I would like them to see my message:
“I am taking a short break right now but I can assure you a complete response as soon as I come back. In the meantime I can offer you a 20% discount on all extras if you place your order now. I will complete your order this evening and deliver it to you.”
Or, automatically show them all of my gigs in postage stamp thumbnails that are clickable whenever they send a message.
I really like hearing about
the ideas you are working on!