Fiverr Forum

Uploading a jpg or psd file to a seller for a gig


#1

I have just purchased a gig and I am trying to upload a jpg and a psd file of the image i want to use for the book cover. I am getting an error message. How do I get the seller to start the work if I can’t get the file to them? Had no problems downloading 14 jpgs and 14 psds from another seller so it is not my internet that is the issue. HELP! Posted a problem ticket but I get a response saying maybe 2 day response. I paid 1 day service for the gig I can’t load a file to.


#2

Try Firefox Browser instead of using Chrome!


#3

At times chrome too gives error when uploading or else you can try to upload the files on the PM to seller (attachment)

Try ZIP the file and then upload


#4

Also , be sure Your file is no more then Max size 30MB…:slight_smile:


#5

jhj


#6

Also, try not to use extension in file name. At times, this gives error as well.


#7

As a buyer I ran into this issue, was sure I had less than 30MB total, and it turned out to be the file name, as daaanish mentioned. The name had (1) in it and that seemed to cause a problem. Deleted that part of the image title and it uploaded perfectly.