Fiverr Community Forum

[urgent] Big Issue with the extra

Hi everybody…
I have an order that’s going on and my clients ask me to take an image for the getty image stock with the extra that fiverr gives us.
however when I hit the “add extra” button in the order page there is nothing that comes up… no extra that are present on my gig page.
I’ve checked on the gig page and they are all actives.

Also, I’ve tried to create another custom offer, and I’m able to add all my extra except the “special offer” about the getty image…

what’s going on?

I am not sure. Maybe it’s a bug. Contact customer support for assistance.

thanks, I’ve done that…! :slight_smile: