Fiverr Forum

Urgent help needed


#1

My buyer has accidentally clicked on the modify button. I delivered before the due but he has clicked on the modify button 2 days after the due. Actually he is fine with the work. So what do I do now so that I doesn’t affect my rating? Redeliver?


#2

It’s accidental and in fact the buyer is fine with your work, so just redeliver.


#3

Reply to @sinsin: Jay from CS is advising me on that issue. I suppose it will not have negative impacts on my ratings


#4

Reply to @bachas85: done Barb, waiting for the buyer to see that. I think he wasn’t aware of the whole system and how it will affect us sellers when they reject after the time frame for the work is over


#5

@jasveena and @bachas85 I am a buyer and I accidentally did this to my seller as well. I honestly didn’t realize that asking for a modification would reject the work. I feel horrible knowing that it’s going to effect his ratings.



I have looked all over this site to see what I can do… do you know of any fixes? My seller has not redelivered. But I’m trying to see if I can fix this for him seeing that I caused the problem.



Can you help me?


#6

Reply to @bachas85: Does getting an order rejected actually affect the seller’s rating?


#7

Reply to @cassysailermoon: Yes, it eventually counts in cancellation rate.


#8

Reply to @f1verrrules: It has happened to one of my buyers too… she got panicked!


#9

Reply to @bachas85: Done!! :slight_smile: It has been settled !


#10

Reply to @cassysailermoon: Nop, it will only be affected when you don’ redeliver as soon as possible. It will only be counted in your cancellation rate when you cancel the order


#11

Reply to @bachas85: Mine showed LATE when my buyer hit the modify button but my ratings stayed 100 % after redelivering


#12

Reply to @bachas85: crap! Gosh


#13

I offer free amendments and ask my buyers to click the modification request button if needed. I get a few everyday and its never effected my sales… It will bump up your estimated delivery time if not re delivered quick enough thought (i think)… Its the only way i can keep track of amendments on V2 .The notification systems useless!



#14

Reply to @newbold3d: Thank you for the updates! :slight_smile:


#15

I also clicked on modify because the gig says “delivered” but I did not receive anything from the seller. Do I wait for his reply or did I panic too fast thinking that he will not deliver? Should I add a note to the seller telling him that I will wait for a few days? It seems that nothing will happen or else I would have seen some evidence from the seller by now.

Do I have to wait until the gig says “completed” before taking some action?


#16

Reply to @deepaknow: You can cancel it, if he ignores you and it’s long after deadline, contact Support and you’ll get money back :slight_smile:


#17

Reply to @deepaknow: You can leave him a message as he needs to actually redeliver as soon as possible but if he doesnt response you can approach Customer Support or cancel the order


#18

No luck with Customer Support. There seems to be so such thing as a C.S. on Fiverr. I had a similar problem recently with another seller. The gig was listed as completed but the seller did not give me anything. He is a fake as his email is also locked. I contacted C.S. for assistance or a refund or to cancel the order but never got any response.

I am very disappointed with this site. I have bought 4 gigs and never got anything from any one of them.

Can anybody suggest a better site than fiverr where the C.S. actually exists?


#19

Reply to @deepaknow: Your money will be refunded within 3 days the moment you click cancel button. Research well about the sellers through their portfolio before purchasing


#20

There is no cancel button after a gig is marked completed.