Jump to content

Urgent help! please reply ASAP

bakh_tawar

By bakh_tawar
in My Fiverr Experience

Recommended Posts

bakh_tawar Apprentice

bakh_tawar

Posted
Posted

Please whosoever is reading it, help me out with the best solution. I have this buyer, who first couldn’t provide me with complete material, he is in doubt of what exactly he wants, which resulted in extension of duration of order. Today he is asking me that if we can cancel it because it is not working out. He never responded, never gave in time for discussions. It is really unfair. But lets just keep it aside now, I can not bound him.
Suggest me a better solution which doesnot affect my order completion rate, and avoids cancellation. I have checked in the resolution center, if there is possibility of reducing the order price and the buyer only pays 5$ and the order is marked as complete, but there ain’t any option. Can you please help me out here in this situation. Urgent

Link to comment
Share on other sites
bakh_tawar Apprentice

bakh_tawar

Posted
  • Author
Posted

You cannot deal with this in any other way.

You need to issue a cancellation request and clearly state the buyer changed their mind or did not want the project anymore.

Will this type of cancellation affect my order completion rate? I just can’t afford an effected order completion rate at this initial stage of my career here.

Link to comment
Share on other sites
coerdelion Veteran

coerdelion

Posted
Posted

Really sorry this happened to you.

Unfortunately, I don’t think you have much of a choice here. I rarely suggest cancelling, but if you don’t, CS will.

I suggest you contact CS with a - short! - explanation. Attach screenshots. They may cancel without it affecting your stats.

Remind the buyer that if the order is cancelled, copyright remains with you so they can’t use anything you produced for them.

You’re doing well, here … fingers crossed …

Link to comment
Share on other sites
frank_d Grand Master

frank_d

Posted
Posted

Will this type of cancellation affect my order completion rate? I just can’t afford an effected order completion rate at this initial stage of my career here.

Yes it will.

Your career will also not withstand a negative review if you refuse to cancel or a buyer complaint if you hold them hostage.

You tried your best but the order did not work out.

Link to comment
Share on other sites
bakh_tawar Apprentice

bakh_tawar

Posted
  • Author
Posted

Really sorry this happened to you.

Unfortunately, I don’t think you have much of a choice here. I rarely suggest cancelling, but if you don’t, CS will.

I suggest you contact CS with a - short! - explanation. Attach screenshots. They may cancel without it affecting your stats.

Remind the buyer that if the order is cancelled, copyright remains with you so they can’t use anything you produced for them.

You’re doing well, here … fingers crossed …

There is no other way it can be sorted out?

Link to comment
Share on other sites
wpexpertsabbir Explorer

wpexpertsabbir

Posted
Posted

Yes it will.

Your career will also not withstand a negative review if you refuse to cancel or a buyer complaint if you hold them hostage.

You tried your best but the order did not work out.

can you please tell me,

If the seller wants to get a mutual cancellation with the buyer.

Is there any adverse effect on that!!!

Actually, Idk about it 🙂

Link to comment
Share on other sites
coerdelion Veteran

coerdelion

Posted
Posted

Add together the number of orders completed over the last 60 days. Write that number down. Add together the number of cancellations over the past 60 days. Write that number down too.

Add the two numbers together. Then divide the smaller number of completed orders by the larger total number of orders + cancellations and you’ll get a percentage.

eg (simple numbers are all I can cope with).

10 orders altogether. 1 order cancelled. 9 completed.

9/10 = 0.9

0.9 in percentage terms is 90 percent.

The cancellation will continue to have an effect on your stats for 60 days. The percentage will fluctuate as you get more - or fewer! - orders.

If you’re relying on the algorithm, yes, you’ll feel it until you get back to 100% again.

Link to comment
Share on other sites
bakh_tawar Apprentice

bakh_tawar

Posted
  • Author
Posted

Add together the number of orders completed over the last 60 days. Write that number down. Add together the number of cancellations over the past 60 days. Write that number down too.

Add the two numbers together. Then divide the smaller number of completed orders by the larger total number of orders + cancellations and you’ll get a percentage.

eg (simple numbers are all I can cope with).

10 orders altogether. 1 order cancelled. 9 completed.

9/10 = 0.9

0.9 in percentage terms is 90 percent.

The cancellation will continue to have an effect on your stats for 60 days. The percentage will fluctuate as you get more - or fewer! - orders.

If you’re relying on the algorithm, yes, you’ll feel it until you get back to 100% again.

It also states that my gig will appear in very last of the search page. Is it for all of my gigs? or just this one? And also if I delete that gig, will it then too affect the order completion rate?

Link to comment
Share on other sites
coerdelion Veteran

coerdelion

Posted
Posted

It also states that my gig will appear in very last of the search page. Is it for all of my gigs? or just this one? And also if I delete that gig, will it then too affect the order completion rate?

No, deleting the gig won’t fix it.

It also states that my gig will appear in very last of the search page.

Oh yes… which “it” is that?

Link to comment
Share on other sites
bakh_tawar Apprentice

bakh_tawar

Posted
  • Author
Posted

That’s interesting. I tend not to cancel on the order page, but rather though CS so can’t help you with that …

Is going to CS helpful? rather cancelling on our own?

only 9 hours are left for completion 0f order and CS takes 48 hours to reply

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
×
×
  • Create New...