I need a reply asap to fix this issue. I need to hire for this service today and now I’m out 1,400 w/o the designer knowing that he is hired for the job.
There is still a transaction that went through on my account, if I order again wont I be double charged?
may be still processing the payment so better wait , and open cs ticket too
You might. It’s a known bug that happens for some reason from time to time.
Please reach out to CS and they will be able to fix that for you
Where do I reach out to the right person to send the money back?
There is a link to Customer Support in the link I gave you above.
Yes this happens on fiverr I say wait for a day and if it still hasn’t gone through try to get in contact with CS