Fiverr Community Forum

URGENT: Just paid over 1,400 for a service and its not on my account but its processed in my bank

I need a reply asap to fix this issue. I need to hire for this service today and now I’m out 1,400 w/o the designer knowing that he is hired for the job.

3 Likes

Check this out:https://www.fiverr.com/support/articles/360049645673-Im-having-issues-with-my-payment

3 Likes

There is still a transaction that went through on my account, if I order again wont I be double charged?

1 Like

may be still processing the payment so better wait , and open cs ticket too

You might. It’s a known bug that happens for some reason from time to time.
Please reach out to CS and they will be able to fix that for you

3 Likes

Where do I reach out to the right person to send the money back?

There is a link to Customer Support in the link I gave you above.

1 Like

Yes this happens on fiverr I say wait for a day and if it still hasn’t gone through try to get in contact with CS