Fiverr Forum

Using emoticons/emojis when talking to buyers?


#1

To start out, I am a Level One Seller and I joined Fiverr in March 2017.

I’ve seen this question on the Forms before, but I haven’t had it be relevant for me until recently. Some of my buyers will either use emoticons like :slight_smile: or emojis when communicating. I’ve never used them back, as I find it unprofessional, but sometimes I think I might be a little rude or coming off as too serious to the people that send me emojis/emoticons when I don’t send them back.

What’s your opinion/experiences with this?


#2

I :heart: emojis.

I have no problem getting them from sellers, especially the “Thank you!” & :slight_smile:


#3

I use emojis to make the conversation more lively, although moderately. I don’t want to come off as being too serious, the services I offer require me to be lively and creative at all times.

So I say YES! If it pleases you and the client then do it.


#4

I use emoticons and I address my clients by their first name. Never had a problem with that.
If a buyer has a problem with that then they can find someone else :stuck_out_tongue:


#5

Just be yourself. I use emojis sparingly and have a good relationship with my clients and have pleasant conversations with many of them. Just be true to who you are and you’ll be ok.


#6

You should use them because they are top trend to social media


#7

I don’t think this is a good enough reason to justify emojis. Kim Kardashian is also a top trend, and you don’t see people dropping thoughts about her in conversation just to communicate how trendy they are.

I feel like you should figure out the specific buyer. If they use emojis (or even just talk in an informal way), it’s a good sign you can as well.


#8

My use of emoticons is contingent upon buyer’s tone and approach. I always wait to observe their chat. Is it formal? :bust_in_silhouette: Is it lively!:raising_hand_woman: Is it serious!:frowning_woman:

I love :heart: smileys and I use them a lot! but when it comes to clients, I follow :walking_man:their lead. And we transact happily ever after.:grin:

Good luck! :v:


#9

I don’t think it’s professional to use them in a business communication.

I wouldn’t want to see a seller I hired using them. For me it indicates a conversation is not serious or businesslike. And I want it to be serious in that situation.


#10

I usually start off pretty professional; as I get a good grasp of the type of client I’m dealing with, i’ll sometimes use emoji’s. I find they help lighten the mood; but I’ll only use them if I feel like the client will perceive them positively.


#11

I instantly envision the emoji user as all the same bratty preteen in an 80’s film. Smacking gum…wreaking of aqua-net… head emptier than a megachurch during a hurricane… Look, young Sarah Jessica Parker, this isn’t a Pollock- it’s a paragraph. Learn to convey your actual tonality with words and a linguistic- coloring that is uniquely your own.


#12

I only use " :slight_smile: " on occasion. Usually to ease the situation, let them know the revisions aren’t trouble without being so serious. While it’s important to be professional, in my opinion I don’t think an occasion “smile emoji” turns it unprofessional.


#13

Just be cool : ) and :grin:


#14

When a potential buyer contacts me the first time, I don’t use them, but
I do use :slight_smile: depending on the “feel” of the buyer if that makes sense.

Once I feel like I’m starting to know the person I might use them more often, but I usually stick to the :slight_smile: and :smiley: to show them how happy/grateful I am.


#15

I agree with @zeus777. Stick to the basic emoticons.
I usually go for :slight_smile: and :confused: occasionally :smile:

I never go for :heart: or :face_with_symbols_over_mouth: even though sometimes it feels justified.