I am very upset as my account has been dropped from Level 2 to a basic seller in the past 2 months. Over the past 2 months I have relocated from USA to the Netherlands. I have been without a steady internet connection until a few days ago. I put myself on vacation mode to prevent any new gigs and messages to come through. Unfortunately, messages still came through and my account was negatively affected. This happened not once, but twice.
My response rating is at 0% right now, though I haven’t been active for almost 2 months.
When Vacation mode switched to Out of Office, the system automatically put me back as active.
Only 1 Fiverr employee has helped me. His name is Federico. He was able to manually fix my response rate to 100%. Now, my response rate is 0%. I have sent these screen shots of our messages, and my recent findings since I am now back online. No one is helping me. I am coming here to hope that the Fiverr community can help me or maybe the Fiverr staff will see this and reach out to help.
This is a significant loss as I have been planning to make Fiverr my main source of income while in Holland. It took me years to build up my account, now its down to nothing. I am so upset.