I had a very bad experience with a buyer. The job involves product uploading to the Shopify. The job is completed and we have to cancel the order due to the disagreement. But the buyer got all the job completed without any payment. I am fine with the cancellation but she is threatening me to complain about it by saying that I am dishonest throughout the process.
She kept insisting me to complete the job before the agreed timeline and I told her that the time is still there to complete the job in time and which I have taken care of. According to her, I have not completed the job within the timeline which I have done. I delivered the job with the proof by sending the screenshots and links of the job. But she sent the job for revision by saying that it is not fully completed. I again do a quick revision and sent her the proof of the completion of the job.
Then she started to show me some issues with the job and which I fixed asap and asked her if she needs anything else more. She did not answer for a day and a half. And I waited for her for the response so that I can deliver the job if she is satisfied. But after a day and a half, she kept insisting that the job is not perfectly done. The issue is the pics of the products are not in equal size. I informed her that I used the pics provided by her and nothing else. Also told her that we have not agreed to resize the pics at the starting of the job and there was no mention of it before starting the job. I have mentioned her this problem and asked her if she has any suggestions for that. And she stopped to talk about it.
After that, she started to tell me that the job is not completed in the timeline and I am dishonest and report it to Fiverr. and make request Fiverr restrict my account. I informed her that I have completed the job in the agreed deadline and all of sudden she sent me a cancellation request. I accepted it as I do not want to involve in a dispute as it will take my time and energy. The buyer got the job completed free. Now, I think that the buyer had the intention of getting it free and that’s why she started showing issues and threatened me. I am very scared that she threatened me to send the request to restrict me on Fiverr. I do not want to lose my account as I have done a lot of hard work to reach this stage. This is a very awkward situation. Should I contact CS?