Fiverr Community Forum

Video chat with client

I will be doing design for a client, and video chatting will make gathering requirements easy. the client suggest me to do a video chat? shall I do ? or Fiverr will ban me?

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Hello @dev_bossie

Fiverr doesn’t allow sellers to contact outside of Fiverr. So you are not allowed to video chatting with buyer outside of Fiverr

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I would suggest that you keep it professional … use fiverr’s video conference option and get the details and objectives of the project before ending the call , then keep the client updated on the project via fiverr text messages. Good Luck!

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General sellers don’t have this feature. Only pro sellers have the call feature.

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I would advise that you speak to CS about this. I was faced with a similar issue, and talking to CS ensured that certain guidelines were in place.

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Actually, once an order is placed you can video call with your client. Atleast it works that way for me. I believe it has more to do with the buyer than the seller.

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OK thank you so much

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